I agree with sirquack.
I had their LMC-1 prepro and ended up returning it because it didn't meet my needs. During the course of that process, I spoke to Lonnie and a couple of other people several times and they were extremely helpful and pleasant. They were fantastic to deal with. I received an email from Emotiva with the UPS tracking number for the refund check about an hour after I received the email from UPS stating that my LMC-1 had been received by Emotiva. The check arrived 2 days later, a day ahead of schedule.
I am truly sorry to see that one person had a bad experience with them, but I'm pretty sure that the bad experience is just a fluke.
Same deal with Axiom, really. Just as we've had people on these boards complain that Axiom customer service is bad. The rest of us know that they too, are fantastic.
