it is rare that heavy involvement in a forum by the actual company doesn't invite every troll on the internet to come and take a crack at them. It takes a very skilled official representative to stay out of all the traps set and such.

Currently, we enjoy a lot of freedom on this board and I'm pleased to say that people feel free to recommend other choices than Axiom when it fits someones budgets or particular needs.

Alan is pretty regular as a non-official spokesman but with obvious close ties to the inside. HE is always eager to help with technicalities and often goes back to Ian for us for confirmations on details.

Personally, I think they have struck a good balance between being helpful and not smelling like troll bait. Product changes and so on are a different matter. I can see some point to that but also can sense that the most innocent announcement can be misdirected by trolls. I'm undecided on that specific issue

With great power comes Awesome irresponsibility.