Guys, I think you are absolutely going after the wrong thing and the wrong people here.

Axiom's generosity has nothing to do with Rick's odd customer service experience.

Rick, did you talk with someone on the phone or only via email? Did they give you a replacement cost? What did you hope to accomplish by correlating your broken tweeter issue with random acts of Axiom kindness?

I'm confused, buddy. \:\)

bibere usque ad hilaritatem