RickF is not only a customer. Not all Axiom customers are regulars on this board. RickF participates in the Axiom on line community and I suspect he expected that his problem would be dealt with differently - that is to say, that it would not be dealt with indifferently.

I also expect that Axiom will make this all work out right. But in the meantime, oh, a sense of membership, fellowship and community shaken. Also a sense that some are more equal than others.

Enjoy the Music. Trust your ears. Laugh at Folks Who Claim to Know it All.