I agree that a company shouldn’t normally pre-announce a new version since as you say it will postpone sales.
But I don’t see posting previous changes some period, causing to many problems. Perhaps I’m wrong. Based on what I’ve read someone can call Axiom with their serial number and apparently get specific information about what components their speakers contain. Maybe just making that better known is a step in the right direction.
As for frustration if someone missed an upgrade Fred, well that’s already happened many times irregardless of a change log being updated after the new features are released.
Even if Axiom finds that something like a change log isn’t worthwhile they still need to get a handle on how they introduce new products and how to do multiple changes at the same time w/o alienating people who thought that they were getting something else between when the put something in their cart and actually ordered it.
Maybe this is just growing pains because Axiom is expanding/changing things rapidly. I can not, however, call a company like Emotiva for something like this and in good conscience not also do so when I see Axiom doing the same thing.
I will never accept that outstanding customer service doesn’t start before the purchase. And IMO Axiom has recently on some occasions been dropping the ball on that aspect of CS which IMO downgrades them to an excellent at best.
LOL I got my order on the right time of transition being able to get the v3 total package, but still there is one speaker missing that supposedly was shipped last week on Thursday, in which case I would have already gotten they here. I e-mailed Axiom asking for the tracking number so I could get a right delivery time frame and they couldn't find one, so I was told they would get back at me on Monday since the factory was closed. As for now has been no contact from Axiom so far and no tracking number at all. That's really frustrating since it's been 5 weeks I paid Axiom and still don't have my whole set delivered and no prospective of when it will. Even though I like the speakers a lot I am definitely considering sending all back. That's sad but Axiom has given me a real bad shopping experience so far.
