I hope that JC, Brent or Alan continue to read this thread and make sure Ian is aware of this. You're right, this is a good way to lose customer confidence. I am close to ordering M60's or 80's for living room now that we have rearranged it and was just going to order A-stock with a nice finish. I have to say for the first time I am starting to have an uneasy feeling about what might happen. I know I would not accept that kind of finish on an A stock item, so you're not alone.
I know it's a royal pain at this point, but I'd call Axiom again and make sure that when they send you a 3rd set of QS8's (assuming you go that route) they are personally inspected by someone familiar with your plight.
I don't know what else to say...
