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Refurbs, Warranties, & Manufacturers
#100522 06/28/05 02:48 AM
Joined: Apr 2005
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ratpack Offline OP
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I think that some of you have figured out, by now, that I tend to be a bit curious and really don't take things at "face value."

Well, on one of these threads, a while ago, I asked exactly what a blemished carton was when describing audio gear. Here is what I got from Spearit Audio:

"Hi,

Thanks for your interest. A blemished carton is an "A" stock product in a
box that was damaged during shipping. It has been evaluated by the
manufacturer and deemed perfect. It carries the full warranty and is a good
oppurtunity to save some cash.

Thanks again,
Joel Paredes
for:

Jack Tozzi
Internet Sales and Marketing

Hi Bernard,
The NAD "blemished carton" units are brand new, unopened,
"A-stock" units
that have been shipped more than once. The boxes are a little beat but the
units are uneffected. NAD "blemished cartons" come with the full two-year
manufacturers warranty.
I hope this is helpful.

Dick Moulding
Internet Sales and Marketing"

Don't really understand why I received two emails almost simultaneoulsy saying almost the same thing. Maybe it was a slow day? But, now we know what a blemished carton definition is, at least with Spearit.

I have also emailed Denon with a couple questions about their warranties, but I don't have an answer just yet.




The Rat. M80s, VP-150, QS8s, SVS PC 20-39+, OPPO, Onkyo 703s, Harmony 880 Sony 60" SXRD HDTV
Re: Refurbs, Warranties, & Manufacturers
#100523 06/28/05 06:32 AM
Joined: Mar 2005
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axiomite
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That's good to know, Ratpack. I often go over to the Spearitsound site to look at the NAD stuff. Good prices.

I don't need the stuff, but I sure do want it. . .

Looking doesn't cost a thing.


***********
"Nothin' up my sleeve. . ." --Bullwinkle J. Moose
Re: Refurbs, Warranties, & Manufacturers
#100524 06/28/05 11:16 AM
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ratpack Offline OP
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I am finding out that its best to ask all sorts of questions BEFORE you buy!

Sometimes the advertisement is NOT exactly what you thought it was.


The Rat. M80s, VP-150, QS8s, SVS PC 20-39+, OPPO, Onkyo 703s, Harmony 880 Sony 60" SXRD HDTV
Re: Refurbs, Warranties, & Manufacturers
#100525 06/29/05 01:36 AM
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I bought my NAD 370 as a damaged box. Saved a few bucks and it was only really a small ding in the box. Ive seen boxes come from UPS torn up way worse. I bought mine from YAWA so who knows what everyone else is selling. What you get might really be torn up

Re: Refurbs, Warranties, & Manufacturers
#100526 06/29/05 02:52 AM
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ratpack Offline OP
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I sent the following email to Denon last weekend and have not received an answer, yet:

"Gentlemen:

I have read, with interest, your warning about purchasing from an "unauthorized" dealer. I am, however, somewhat puzzled and surprised at the number of etailers that sell your Denon brand and are not on your authorized list. So, let me ask two questions about an etailer that is on your list (Dakmart):

1. You just introduced (within the past month) the Denon 4806 in the United States. How can Dakmart have "b stock" or refurbished units so soon? Were these pre-production units?

2. It appears that Dakmart offers a 1 year warranty and on your website you say there is only a 90 day warranty. Does Dakmart do the servicing after the 90 day period rather than Denon?

Thank you for your help.

Regards,"

Where have all of you sent your out of warranty audio gear to be repaired?

Just wondering if there may be another way to "skin" the warranty cat???????



The Rat. M80s, VP-150, QS8s, SVS PC 20-39+, OPPO, Onkyo 703s, Harmony 880 Sony 60" SXRD HDTV
Re: Refurbs, Warranties, & Manufacturers
#100527 06/29/05 12:55 PM
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axiomite
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Bernard, I sure hope you get an answer to your questions. I'll be VERY eager to hear what they have to say.


Jack

"People generally quarrel because they cannot argue." - G. K. Chesterton
Re: Refurbs, Warranties, & Manufacturers
#100528 06/30/05 02:46 AM
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ratpack Offline OP
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I still haven't received a reply from Denon. I'll give them until next Tuesday before I send another inquiry.

But, I did do a websearch for a new Denon 4806 on pricegrabber. There were two etailers listed: Crutchfield and DigitalCraze. Of course Crutchfield had full MSRP while DigitalCraze had a substantial discount.

I went to the DigitalCraze website and this is what they say about their merchandise:

"Our goal at DIGITALCRAZE.com is to accomodate every customer 100% of the time. We have been in the electronics industry since 1970 and our staff is very knowledgeable. We are well experienced and well staffed in our sales
and customer service departments. Most of our merchandise is purchased through direct channels and Everything we sell is Brand New. We do not sell grey market or refurbished merchandise. We at DIGITALCRAZE.com hope
you have a smooth shopping experience and come back to us in the future for all of your electronic needs.

Thank You,
DIGITALCRAZE.COM"

I find that most interesting!!!!


The Rat. M80s, VP-150, QS8s, SVS PC 20-39+, OPPO, Onkyo 703s, Harmony 880 Sony 60" SXRD HDTV
Re: Refurbs, Warranties, & Manufacturers
#100529 06/30/05 03:20 AM
Joined: May 2002
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shareholder in the making
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Bernard, as usual it might be worthwhile to read the ratings from(at least supposedly)DigitalCraze customers .


-----------------------------------

Enjoy the music, not the equipment.


Re: Refurbs, Warranties, & Manufacturers
#100530 06/30/05 05:11 AM
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B
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DigitalCraze is not on Denon's list of resellers.

Re: Refurbs, Warranties, & Manufacturers
#100531 06/30/05 11:23 AM
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ratpack Offline OP
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I did take my investigation several steps further, I emailed them. This is the email traffic:

"I am very interested in a new Denon 4806 which you offer for sale. I am not familiar with your company and am wondering if you are an authorized Denon dealer? If you are not an authorized Denon dealer, how long is the
warranty and who performs the service, if required?

Thanks for your prompt reply.

Regards,"

This is what I received:

"We are not an Authorized Dealer for Denon . Fact is no one online that discounts any Denon products and sells them for less than retails price is considered an Authorized dealer. For further details please call us.

Best regards,

Ed Brodsky
http://www.digitalcraze.com/
1-888-992-7293"

John: Yes, I should take a look at that!!!!!!!!!!




The Rat. M80s, VP-150, QS8s, SVS PC 20-39+, OPPO, Onkyo 703s, Harmony 880 Sony 60" SXRD HDTV
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