Axiom Home Page Forums General Discussion Technical Questions Hello, new Axiom owner with a question

Well, indeed DHL came through today and managed delivery. However, my worst fear came true: one box had significant damage, resulting in a mashed mid-range...





Now I suppose I'll have to ship the entire speaker back, or can they simply ship a replacement mid-range? Has anyone gone through this? I suppose if I do it it'll void the warranty though. I'm about to find out.

I'd like to give credit to Noreen, who has been extremely helpful, and went above and beyond the call of duty in getting the delivery issue straightened out. She's fantastic!

The reason I needed the speakers is because I'm having a dinner party this weekend and wanted to show off...yes, I'm loaded with ego...but not a bad sort of ego. I'll make do; my brother-in-law is bringing his cheap Polks

Now that I have them, I must say the build quality of the Axioms is excellent in every detail. They're solid, heavy, and the craftsmanship is superb. Really, with the exception of the DHL fiasco and damage, I'm a very happy camper.

As an FYI, Noreen told me in the future I can specify FedEx as a shipper; this is good to know. They don't ship UPS.

OK, off to call Axiom, and thanks to all for the moral support through this, it really helped me cope.

Oh, and thanks for the update on Magnolia. I bought my first stereo system from them over 25 years ago in Seattle...a Yamaha receiver, Yamaha turntable and Advent speakers. Interesting how things change. And yes, they're pricey.

Regards,

Steve

Ouch!

Even with one midrange tied behind it's back, the M60's will still sound good.

Yeah, that's about what one of my boxes looked like too. I bet that Axiom will just send you another driver - a whole lot cheaper for everyone than cross-shipping speakers, I'd imagine.

Have you listened to them? Does the damaged M60 sound different from the good one? Morbid curiosity. Axiom will correct the situation, I'm sure, but in the meantime they might sound just fine for your party. Just leave the grills on .

Hi Steve,

I'm glad you finally were able to get your speakers. I pray with all my might, that mine didn't receive any damage.

My theater has been under construction for the past eight months as I've been remodeling it. It's not quite finished, two more weeks and it'll all be complete, finally.

However, until then, it's a mess down there and as a result, I haven't had the chance to unbox my speakers yet to see if they're alright, or if they got damaged.

I'm really not overly thrilled about having to unbox them all upstairs in the living room, just to box them back up to take down to the theater room once it's finished. However, I most likely will be doing just that, because I don't feel comfortable waiting two more weeks to unbox them only to find that there was damaged caused during shipping.

It is pretty easy to swap out a driver. Unless things have changed, there shouldn't be any soldering involved in this process. All you have to do remove the driver, unclip two wire leads, hook up the new driver and you're done.

Unscrew that driver and have a look inside...It's quite refreshing to see the innards of a speaker...

Well, it would be nice if that's the case; much easier than shipping speakers to and fro. I'll give Noreen a ring tomorrow and see if that's possible.

Ok, damn I'm tired now. lol

Unboxed and checked all my speakers, and I'm so thankful to say that there's no damages whatsoever. Well, to the speakers that is.

One of the grills on one of my M80's is missing two pegs.
It looks as if they broke off inside the, well whatever it's called where you snap them into place, the cabinet I suppose.

So......tomorrow I'll be contacting Axiom about that, and in the meanwhile I'll have to figure out how to get the broken part of the pegs out of the little holes they snap into.

I can't complain too much though, at least all my speakers are fine.

Well, I might as well let it be known, that my EP500 arrived with some pretty major box damage as well. The sub itself was unharmed, but it makes you wonder what the heck DHL is doing to these packages. As banged up as the boxes are, there's always the chance that something could have been damaged on the inside that isn't readily visable.

I'm sure the good folks up North are on top of this, but DHL sure needs a stern talking to. The Axiom gang has worked FAR too hard to earn their impecable reputation. It'd be a shame to have a lousy shipping company tarnish it in any way.

Okay, I'll have to note that two days after I got the notice that my EP500 had shipped, DHL delivered it. The box didn't really even have a scratch on it and the foam packing inserts were intact(five years ago a couple of them were cracked when Fed Ex delivered my M22s). So, my delivery experience with them was flawless.