Axiom Home Page Forums General Discussion Advice from Axiom Owners Does Axiom Return emails?

I've sent 3 emails to sales@axiomaudio.com over the past 5 days: no response.

I know they have a toll-free number, but I like to keep my questions/answers in email, so I can reference them later.

Hsu returned similiar emails in half a day....SVS in under an hour. Am I using the wrong Axiom email address for product related inquiries?

Thanks!

I've received return mail from Axiom generally within a half day. A couple of times within an hour. Once in 24 hours.

LightninJoe,

Dang! That reply was lightnin' fast! I don't want to come across as a jerk: someone wanting total attention and quick responses right away, or I'll take my business elsewhere. It's just that Axiom is on online retailer, so your email correspondence had better be top notch, or buyers will start going somewhere else. Perhaps my expectations are too high.

Maybe they're having email problems, and someone from Axiom will see this post and chime in.

Jason

Axiom is normally pretty fast -- SVS is real good but IMO Axiom is the best in the business for customer service.

They may be having some email problems -- or, of course, they may be replying and your spam filter is cutting out the responses. That happened to me before -- my ISP added a spam filter service without telling me, and from what I can see the spam filter blocked all the messages I wanted and let all the other spam through

To be honest, when I was first researching my speakers, I emailed them and never got an answer at all! However, when I asked the forum, I believe Alan responded right away. Back in those days though, they had dealers. Obviously, I bought the speakers anyway and I'm guessing my email got lost...but who knows!

I have emailed them in the past and had not gotten a response. Its definetly not the norm though.

In this day and age, many emails unfortunately get filtered as spam. Perhaps yours are being filtered as such.

I was emailing Emotiva recently and the same thing happened. No response for two weeks, then they realized my emails were being filtered out.

If I were you, I'd call Axiom to confirm that they have received your emails. In my experience, they have always replied to me within 24 hours.

Jason,
you might be better served using the forum to send a PM to Amie. There must be email issues of some kind, i have never heard of Axiom not responding to an email. Good luck and welcome!

Hi Jason:

Sorry to hear about your trouble getting an e-mail through to us. I have sent you a PM so you can send your question directly to me and I will make sure it gets to the Audio Experts.

Jason, I can assure you that Axiom will provide good, timely, and accurate customer service. Sometimes the delay is because they are actualy researching your question, and want to make sure they give you correct feedback. Many companies have some kid looking at a computer screen, looking at some knowledge base, and having no AV knowledge.

Once they get back to you, they will bend over backwards for you. Be patient grasshopper, do you remember the lesson.

You need to understand they are a family type business, that produces an audiophile product to a worldwide audience. They are not some mass produced evil empire that has a help desk in India answering the phone. If you really want to talk to someone, call them.