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#183091 - 11/11/07 09:46 PM ordering question
rome2000 Offline
hobbyist

Registered: 10/17/07
Posts: 27
A question on the ordering process. I placed an order on the 6th, but then changed it the next day, but then my card was charged the day after for the original amount. I sent Axiom an email, and I'm sure it will all work out. I haven't received an shipping confirmation but doesn't a charge means that it has shipped?

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#183094 - 11/11/07 10:01 PM Re: ordering question [Re: rome2000]
doormat Offline
devotee

Registered: 10/28/07
Posts: 395
Loc: Cold Lake, AB
If you order from the Factory Outlet you are charged right away to reserve the next "faulty" speaker.
_________________________
M80s/VP160/QS8s/EP350; M22s; M3s.

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#183095 - 11/11/07 10:12 PM Re: ordering question [Re: doormat]
rome2000 Offline
hobbyist

Registered: 10/17/07
Posts: 27
I did order from the Factory Outlet. Cool, so hopefully I'll have it straightened out tomorrow.

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#183100 - 11/11/07 10:26 PM Re: ordering question [Re: rome2000]
doormat Offline
devotee

Registered: 10/28/07
Posts: 395
Loc: Cold Lake, AB
with one or two weeks before a blemished unit rolls off the line there should be lots of time to get changes resolved.

And blemish is a much more accurate word than faulty. Mine had a small scratch on the bottom of one (and a big crack on the other from our friendly delivery company - quickly replaced by Axiom!)
_________________________
M80s/VP160/QS8s/EP350; M22s; M3s.

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#183142 - 11/12/07 09:10 AM Re: ordering question [Re: rome2000]
Andrea Offline
buff

Registered: 07/05/06
Posts: 50
Hi rome2000:

Sorry about the confusion with your order. We sent a receipt both for the original order and the revised order. Please send me a quick PM if you did not receive them. I know Noreen did the credit that resulted from the change but this will sometimes take 3-5 business days to show up on your credit card.

The good news is that we are shipping your speakers this week. \:\)

Andrea
_________________________
Axiom Audio

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#183152 - 11/12/07 10:05 AM Re: ordering question [Re: rome2000]
rome2000 Offline
hobbyist

Registered: 10/17/07
Posts: 27
Hi, yes, she already credited me. You guys/gals work quick. Thanks!

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#183213 - 11/12/07 04:53 PM Re: ordering question [Re: rome2000]
rome2000 Offline
hobbyist

Registered: 10/17/07
Posts: 27
Great Googly Moogly! It shipped today! I feel giddy!

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#183225 - 11/12/07 06:51 PM Re: ordering question [Re: rome2000]
Mojo Offline
connoisseur

Registered: 01/21/07
Posts: 3292
\:\) .

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