Axiom Home Page Forums General Discussion The Water Cooler 4th time for Xbox 360 RROD

As I mentioned in my previous post in this thread that I was having problems with Halo 3: ODST. Issues such as freezing, lag, sound delay/cutting out and worst of all frequent disk unreadable errors. As of this point the game sluggishly loads to the main menu with the sound cutting in and out and when I go to load a map it only goes to around 27% or less and then gives me a unreadable/unable to read disk error everytime.

I contacted Microsoft support and they are aware of this issue and are providing me with a free fix. I am still not sure what is causing the problem though (maybe they do not know either, so they might use this as a troubleshooting console). I should expect a shipping label and instructions within a few business days.

Here is quite a long thread on this issue and a response has been given by Bungie. The resolution takes place on the last few pages.

http://www.bungie.net/Forums/posts.aspx?postID=37231830

Maybe they're failing less, but I've still heard people mentioning their Jaspers dying. As for the noise, I thought the DVD drives were still loud as heck. Did fan noise actually improve?

Microsoft told me that they would be sending me a shipping label (or I could print it from the internet). I told them that they needed to send me a box as well, because I wasn't about to pay for packing supplies for a console that is a piece of junk. They sent a box (I call it a coffin) all the other times but I guess they had changed the policy.

After enough bitching, they agreed to send the coffin and also agreed to use expedited shipping through fed ex, as opposed to their standard ground shipping with UPS for both ways with the box.

I also told him that I wanted a more reliable unit, preferably one that has HDMI... but we shall see what happens. I plan on calling back in a day or two and bitching some more, until I get a free game or controller.

I received kameo when my first xbox broke, an xbox live arcade unplugged game the second time, and a wireless controller the 3rd time. I think they send out 1 month free gold memberships with the return unit as well (at least they did my last two times). If you bitch politely to the proper people they usually give you something for your trouble. They are lucky that I even keep buying games for their piece of junk console.

Indeed Microsoft support can be frustrating but I always stay polite and try not to show any frustration. Their representatives respond strictly to the troubleshooting guide that apppears online (which is useless) and this new problem with consoles and ODST that I was experiencing was not in his system. After a brief discussion with the agent I asked to speak to a supervisor because I was not going to get a resolution with the agent. After a brief wait I recapped my issue and told him that a Bungie representative stated the console has to be taken into Microsoft for repair as per thread above. The troubleshooting specialist agreed and was delighted with the information he received about this problem from me and stated the repair will be free of charge.

I really do not care about getting free stuff I just want my console fixed. And yes the fact they are not sending out the coffins and packing materials anymore is strange and does not make any sense but overall I am pleased with the outcome. We will see how it plays out.

I won the new one (arcade edition) and haven't opened it yet. I'm thinking of selling it since I just got a PS3.

how did you win it?

He submitted an essay on the superiority of the PS3.

I have my coffin all assembled with foam inserts and xbox ready to be shipped for repair. Still waiting on the shipping labels to arrive in the mail...

can they not email it to you? The technician I spoke with said you could print a shipping label off of the internet.

MY coffin (with shipping label) is out for delivery with UPS as we speak. I will pack it up and ship it out tomorrow. Console is being shipped to repair center via next day air.

Want to race to see who gets their 360 fixed first?

Good question. The rep did not mention that option to me. However, the shipping label I am receiving is pre-paid by Microsoft (since the repair incurs no cost on my behalf) so I am not sure if that makes any difference for using the online service for printing off labels? I am hoping to receive the shipping stickers tomorrow and send it off for repair.