Axiom Home Page Forums General Discussion Technical Questions Snowy picture. Help needed please.

LOL....

Good luck, Cam!

Really funny guys, really funny . Even though you knew I meant aesthetically, you still have to poke fun LOL .

We never poke fun.

Well, after what I would consider the worst customer service I've ever experienced, it appears that my television isn't repairable. I just got off the phone with Samsung, and the lady said that a representative is going to call me tomorrow regarding a refund (whatever that consists of).

Has anyone gone through this before? When I bought the TV, it was on sale for something like $800 less than the regular price, and that's the only reason why I purchased it. Should they not have to give me a current unit that is comparable, rather than my money back?

Your guys input is greatly appreciated.

Thanks,
Cam

Cam, some friends of mine were given a replacement TV from Sony(up to date model) after their's crapped out under warranty(it should be mentioned that she use to work for Sony!!). It may be up to the manufacturer as to whether they issue a refund or a replacement/updat. I'm not sure what the policy is for Samsung or not, but hey, if you get a refund, the same amount of coin would net you a better TV now anyway. Actually, imo, you're better off with the money so you can shop around/see what's available....there's going to be some good deals out there this season, like there was last year.

I had an extended warranty on my Sharp LCD. When it went out it was said the part to fix it wasn't available.

What I ended up with was a $1000.00 credit on a 1400.00 TV or a replacement TV of similar quality. I took the credit and bought a Samsung 50" plasma. So far so good.

Well, the service center called me and told me that they can't do anything more for my set; basically nothing is wrong. Samsung and the service tech said that there is static/snow when they are running a test on it, but they don't see anything when playing a Blu-ray. I told them that it's less noticeable with Blu-ray, but more noticeable as you step down components i.e. DVD has a snowy picture, and satellite is even worse (even on the HD channels). I told them that it could be the power supply failing, and I would like it if they would scope it before returning it, but they aren't going to.

To me, if there is a fuzzy picture when they are running a test on it, something's wrong.

Anyway, I'm at a loss now. Short of spending $300-$400 to have a professional calibrator come in and look at it, I don't know what to do.

Not happy at all!!

Cam, I almost want to recommend Peter Silverman to you at this point, he's with CFRB 1010 now apparently, but has a similar type show as he did with City TV until last year. Really, it sounds like Samsung is trying to wear you down on this one to get out of their obligation to honour the warranty on your set.

Damn Cam I don't know what to say. I can't believe Samsungs not standing behind their product.

It sounds like they are purposely trying to run it past the warranty expiration date so they can say, Oh, so sorry, but the warranty has expired.