Axiom Home Page Forums General Discussion Home Theater HSU STF-2 & CompUSA

How do you pronounce Hsu?
Soo?
Ha soo?

Sue, like the girls name.

Actually, it is more of a combination of "Sue" and "shoe".

Without tying my tongue in a knot, how the heck do you combine Sue and Shoe?

Hold the tip of your tongue between your thumb and forefinger and you'll get the idea.

Thankyou,
A subtle "H" sound along with Sue

I talked to HSU this morning. I ordered my STF-2 last Friday (Jan. 2), and over the weekend got to wondering (because of some relatively recent posts on the HSU forum) if the STF-2 was in stock, or still on backorder. The phone was answered by a male whom I couldn't understand. I'm not sure his greeting was in English. I responded with "hello"? (A clever rejoinder, huh?) He said "hello." (Ah! Another clever fellow.) I proceeded to explain who I was and why I was calling. While not being the warmest, most outgoing fellow I've spoken with, and though sounding bored by my inquiry, he quickly reassured me that the STF-2's were currently in stock, and, when asked, said that mine would probably ship in the next couple of days. Though not what I would call "a perfect customer service experience," my questions were, at least, answered. Stay tuned! The final judgement will be made, when I discover the accuracy (or lack thereof) of his time estimate. Another requirement for a passing grade is a timely email with a tracking number. This is an absolute must. One likes to be at home, waiting, when a $400 item is being delivered. I'll post with the results.

Yes, shipping during holidays gets messed up. The New Year did not count as a business day(of course). However, nor does the day after(Friday). Not only that, but Saturday and Sunday do not, either. So 4 days in a row that do not count for regular ground shipments.

Sucks, huh?

I think I spoke to that guy every time I called HSU about my VTF-2! I know exactly who you mean. Customer service didn't seem up to Axiom standards (not much is though), but I got the sub and it's been working great for me ever since. This is not to say the customer service was bad, just not Axiomlike.

Hawkson101, yes I did find the problem. I tried the suggested fix, but I was still feeling air coming through, so I decided to just return it to compusa, which worked out ok. The HSU rep implied changes were made so maybe the recent orders are fine,or it was just a problem with one batch?
Now, my problem is whether to get another HSU sub right away or wait and use my old sub for awhile. I could just take the $378 recovered from compusa and buy that axiom VP150 I wanted to match my new M22's. (purchases must be spread out due to WAF...)