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#298235 - 03/24/10 12:05 PM Re: Ideas? I wish Axiom would make a..... [Re: Ken.C]
ClubNeon Offline
connoisseur

Registered: 02/06/09
Posts: 3448
Loc: Western Maryland, USA
But they have to be less than the actual high gloss wood finishes, right? I love piano black, but can't see paying for a real wood veneer that's painted so no grain shows.
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Pioneer VSX-1018AH-K, PDP-5020FD, DV-79AVi
Axiom M22s, VP150, QS8s
Sony PS3, surround backs
-Chris

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#298238 - 03/24/10 12:15 PM Re: Ideas? I wish Axiom would make a..... [Re: ClubNeon]
jakewash Offline
shareholder in the making

Registered: 12/26/03
Posts: 10399
Loc: Calgary, Alberta
I think for piano black they would simply paint the MDF as a real wood veneer really isn't necessary, but the labour costs are the same to get that glossy finish.
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#298239 - 03/24/10 12:15 PM Re: Ideas? I wish Axiom would make a..... [Re: ClubNeon]
Ken.C Offline
shareholder in the making

Registered: 05/03/03
Posts: 17789
Loc: NoVA
Neither can I... but that's what a piano is, innit?

They were definitely less than the real wood finishes.
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I am the Doctor, and THIS... is my SPOON!

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#298241 - 03/24/10 12:40 PM Re: Ideas? I wish Axiom would make a..... [Re: ClubNeon]
michael_d Offline
connoisseur

Registered: 07/23/04
Posts: 3915
Loc: Up yonder
 Originally Posted By: ClubNeon
But they have to be less than the actual high gloss wood finishes, right? I love piano black, but can't see paying for a real wood veneer that's painted so no grain shows.


I love that look too. I have a set of Opus 2’s in piano black and gold plated trim. I haven’t dusted them off in two years. I keep having visions of scratching them as I get near them with any sort of polishing cloth….

Piano Black is incredibly labor intensive. It takes numerous coats of clear to give it depth. Each coat is polished prior to the next coat. Not sure how many coats go on Axiom’s, but it usually takes no less than ten.


Edited by michael_d (03/24/10 12:42 PM)
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#298243 - 03/24/10 12:51 PM Re: Ideas? I wish Axiom would make a..... [Re: Ken.C]
BlueJays1 Offline
connoisseur

Registered: 09/19/08
Posts: 4079
Loc: Porch,enjoying Bombay Sapphire
Relating to service development--tweaking the automatic email system relating to purchases to not only notify the individual of their purchase order upon completion and when the product is shipping but to also have an automatic processing system in between that updates order status and notify's the invidual when their order has been processed/charged and a "broad" approximation when the order will ship. For standard orders something like "within 5 business days" or for the factory outlet purchases (3-4 weeks). It gives the customer the ability to know their order is being taken care of.

Example.

1st email upon purchase - order details, order#, shipping verification, payment verifcation price etc.

2nd email - success that the payment is processed and broad ETA given.

3rd - shipping notification

On a whole other topic does anyone else feel that the main storefront page that you are initially brought to can feel overwhelming and "cluttered" the way the information is presented?

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#298244 - 03/24/10 12:52 PM Re: Ideas? I wish Axiom would make a..... [Re: michael_d]
Adrian Offline
axiomite

Registered: 12/27/08
Posts: 6613
Loc: It's all about the location.
There's also a lot of drying time involved when you're dealing with 10-12 coats of clear as well.
_________________________
Half of communication is listening. You can't listen with your mouth.

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#298257 - 03/24/10 02:05 PM Re: Ideas? I wish Axiom would make a..... [Re: michael_d]
ClubNeon Offline
connoisseur

Registered: 02/06/09
Posts: 3448
Loc: Western Maryland, USA
 Originally Posted By: michael_d
I love that look too. I have a set of Opus 2’s in piano black and gold plated trim. I haven’t dusted them off in two years. I keep having visions of scratching them as I get near them with any sort of polishing cloth….

Try the disposable Swiffer floor dusting clothes. I'll hit up my (large collection of piano black) electronic gear, and then put the cloth on the Swiffer mop and do the floors (don't get order backward).
 Originally Posted By: michael_d
Piano Black is incredibly labor intensive. It takes numerous coats of clear to give it depth. Each coat is polished prior to the next coat. Not sure how many coats go on Axiom’s, but it usually takes no less than ten.

That's pretty much what I figured, even if it isn't on a veneer, it is still a lot of work. I don't need a true hand finish, would just like some black gloss. The base of my TV stand, is a high gloss plastic coat over MDF. I love the way it looks.
_________________________
Pioneer VSX-1018AH-K, PDP-5020FD, DV-79AVi
Axiom M22s, VP150, QS8s
Sony PS3, surround backs
-Chris

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#298264 - 03/24/10 02:28 PM Re: Ideas? I wish Axiom would make a..... [Re: ClubNeon]
tomtuttle Offline
axiomite

Registered: 06/20/03
Posts: 8294
Loc: Tacoma
Relative to Axiom staff reactions to the forum, I was enjoying this delicious beer from Lagunitas the other day.



I like the idea of Axiom throwing a bit of resource at technology. I know that a good part of what makes Axiom special is the personalized, beyond-the-call service they provide. HOWEVER, there is also anecdotal evidence that lots of people like to communicate via email instead of phone, and that some of those people have at times not felt well-served.

I do with the store-front and other pages were a bit more elegant.
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bibere usque ad hilaritatem

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#298336 - 03/24/10 09:33 PM Re: Ideas? I wish Axiom would make a..... [Re: tomtuttle]
chesseroo Offline
connoisseur

Registered: 05/13/02
Posts: 4832
Loc: western canada
 Originally Posted By: tomtuttle

I do with the store-front and other pages were a bit more elegant.

I have to agree with this general motion.
I've found the Axiom pages to be cluttered looking.
Too many links, too much info on the opening page, trying to do too much at once.
Simplify.
And this is from a scientist who actually LIKES lots of info.
_________________________
"Those who preach the myths of audio are ignorant of truth."

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#298342 - 03/24/10 09:55 PM Re: Ideas? I wish Axiom would make a..... [Re: chesseroo]
pmbuko Offline
shareholder in the making

Registered: 04/02/03
Posts: 16289
Loc: Leesburg, Virginia
I agree. Strongly. I'd reduce the amount of text and links on the main page and use a large, central feature box with content that rotates regularly.
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"I wish I had documented more…" said nobody on their death bed, ever.

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