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Re: Fed Ex Delivery
Tico #317179 07/31/10 06:07 AM
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Same here, too! I just received from FedEx my VP 150 and one W22 (out of two ordered). The VP 150's box looked squished. Sure enough, when I opened the box, the corner of the speaker is crushed a little and de-laminated and two dents on the grill were found. The next day I received the rest of my order. I could fix the de-laminated corner with some black marker since I ordered the black finish or do you think I should ask for a replacement and a different shipping carrier? I am about to complete my HT and order a EP 500 and 2-3 pairs of the qs8's, can I request UPS as the carrier???

Re: Fed Ex Delivery
franknbeans #317180 07/31/10 06:21 AM
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You should definitely ask for a replacement, and I think you can request a different carrier. They used to use Purolator/DHL, and there were issues, so I asked them to use FedEx. I guess enough people had problems so they switched completely. I don't know how much good switching to UPS will be, but it's worth a shot. I know that in my specific area the FedEx packages generally look better at the destination than the UPS boxes, but I'm sure it varies wildly.

Re: Fed Ex Delivery
CV #317181 07/31/10 06:32 AM
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Thanks CV, I like our UPS guy, Scott. He knows my family by name and greets us that way every delivery. The FedEx guy can't even find my house let alone not damage my goods. Do I talk to Noreen for the replacement? I am remodeling my living room where my HT will be so I don't need the speakers for a week or two so the wait is no big deal.

Mike

Re: Fed Ex Delivery
franknbeans #317182 07/31/10 06:34 AM
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I would think Noreen would be fine, or call whoever is working the telephone this weekend.

Re: Fed Ex Delivery
franknbeans #317194 07/31/10 01:23 PM
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Originally Posted By: franknbeans
Thanks CV, I like our UPS guy, Scott. He knows my family by name and greets us that way every delivery.
Mike


Your UPS guy may care what happens to a package once it gets into his truck, it's the rest of the staff that you need to worry about. I've had both good and bad shipments from all the carriers. My speakers came by DHL and it looked like the Transformers had played soccer with the EP500 box, but it was unharmed.

Axiom will make good on the damaged speaker.

Scott


Scott

My HT
Re: Fed Ex Delivery
franknbeans #317197 07/31/10 01:42 PM
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Originally Posted By: franknbeans
Same here, too! I just received from FedEx my VP 150 and one W22 (out of two ordered). The VP 150's box looked squished. Sure enough, when I opened the box, the corner of the speaker is crushed a little and de-laminated and two dents on the grill were found. The next day I received the rest of my order. I could fix the de-laminated corner with some black marker since I ordered the black finish or do you think I should ask for a replacement and a different shipping carrier? I am about to complete my HT and order a EP 500 and 2-3 pairs of the qs8's, can I request UPS as the carrier???


Ask for a replacement. Over time the corner that is crushed could encourage peeling of the finish. Not to mention you already have cosmetic damage.


I’m armed and I’m drinking. You don’t want to listen to advice from me, amigo.

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Re: Fed Ex Delivery
BlueJays1 #317241 08/01/10 01:36 AM
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If your denon is like my 3808 u will need to enable audio out via hdmi to get sound from the tv speakers... For mine, the default setting is not to send sound to the tv, but to the speakers instead (which makes sense)


-David
Re: Fed Ex Delivery
terzaghi #317917 08/08/10 04:00 AM
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I emailed Noreen about my damaged VP 150 and she sent out a new replacement, no questions asked. Gave me a return shipping label so I can return the damaged one. Thanks Noreen!!!

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