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#335273 - 01/21/11 11:18 PM Re: Advice on QS8 Placement [Re: tjayl]
jakewash Offline
shareholder in the making

Registered: 12/26/03
Posts: 10398
Loc: Calgary, Alberta
This is very disappointing, we keep hearing more and more about these issues. I am almost thinking that with out the FO around they are not watching as closely as before.
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#335293 - 01/22/11 01:20 AM Re: Advice on QS8 Placement [Re: jakewash]
bdpf Offline
aficionado

Registered: 06/28/08
Posts: 769
Loc: Toronto, Canada
Sorry for your trouble. Like I said many times, good sound is the most important but at this price, the customer also wants good finish and good service. The QC really needs to smarten up cause we are seeing more and more of these and in the long term, it's enough for a company to loose the confidence of their customers IMO. This is your second set, it should have been carefully inspected.
_________________________
Bruno
M80s/VP180/QS8s/EP600/AVR-890
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"The problem is choice..."

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#335303 - 01/22/11 08:13 AM Re: Advice on QS8 Placement [Re: bdpf]
cb919 Offline
connoisseur

Registered: 02/17/09
Posts: 1041
Loc: Ottawa, Canada
I hope that JC, Brent or Alan continue to read this thread and make sure Ian is aware of this. You're right, this is a good way to lose customer confidence. I am close to ordering M60's or 80's for living room now that we have rearranged it and was just going to order A-stock with a nice finish. I have to say for the first time I am starting to have an uneasy feeling about what might happen. I know I would not accept that kind of finish on an A stock item, so you're not alone.

I know it's a royal pain at this point, but I'd call Axiom again and make sure that when they send you a 3rd set of QS8's (assuming you go that route) they are personally inspected by someone familiar with your plight.

I don't know what else to say...
_________________________
Dan
In/On Wall 500 w M2 Center Channel

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#335304 - 01/22/11 08:17 AM Re: Advice on QS8 Placement [Re: cb919]
CatBrat Offline
axiomite

Registered: 08/05/09
Posts: 5871
Loc: Milky Way Galaxy
Seems if everyone returned their speakers for the 3rd time, that they'd eventually get the message.

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#335305 - 01/22/11 08:40 AM Re: Advice on QS8 Placement [Re: CatBrat]
cb919 Offline
connoisseur

Registered: 02/17/09
Posts: 1041
Loc: Ottawa, Canada
Hey, does that customer council still exist? Haven't heard anything on it lately. If so can we ask you guys involved to raise these final QC issues as a serious concern among the 'Axiomites'?
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Dan
In/On Wall 500 w M2 Center Channel

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#335310 - 01/22/11 10:09 AM Re: Advice on QS8 Placement [Re: cb919]
tjayl Offline
frequent flier

Registered: 01/10/11
Posts: 13
What are people's thoughts on the first one, with the slight mismatch. I'm worried I'm being overly picky, as it's not that bad. I could probably live with it, it's just not perfect.

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#335313 - 01/22/11 10:37 AM Re: Advice on QS8 Placement [Re: tjayl]
BlueJays1 Offline
connoisseur

Registered: 09/19/08
Posts: 4079
Loc: Porch,enjoying Bombay Sapphire
I would still consider the first speaker B-Stock - a good quality B-Stock. The problem with that corner is that it increases the probabilty of the vinyl to peel over time in that area and perhaps get worse than it is now.
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#335316 - 01/22/11 10:56 AM Re: Advice on QS8 Placement [Re: BlueJays1]
Ken.C Offline
shareholder in the making

Registered: 05/03/03
Posts: 17781
Loc: NoVA
We haven't had a meeting for over a year, so I'd say that the customer council no longer exists.
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I am the Doctor, and THIS... is my SPOON!

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#335318 - 01/22/11 11:03 AM Re: Advice on QS8 Placement [Re: tjayl]
Adrian Offline
axiomite

Registered: 12/27/08
Posts: 6613
Loc: It's all about the location.
Just to clarify something a little here re. "seams"....the speakers cabinets have two different types of seams. Remember that the mdf comes with the vinyl already attached to it, the flat panel is then v-cut almost* through the mdf to the vinyl side per spec, then the whole cut out is 'folded' and glued into a cabinet. So basically you'll end up with a seamless join where the mdf is folded over and then a non seamless join where the next panel joins it. The first two pictures wouldn't concern me, the next two perhaps a little, the last one to me is a bit more of a concern. This is where the mdf was foled over and should be seamless, but it looks like the mdf wasn't quite folded cleanly in that last pick. It's not really a bubble in the vinyl per say although it looks like it. Anyway, I hope you get this resolved...they are excellent sounding surround speakers.
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Half of communication is listening. You can't listen with your mouth.

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#335350 - 01/22/11 03:20 PM Re: Advice on QS8 Placement [Re: Adrian]
tjayl Offline
frequent flier

Registered: 01/10/11
Posts: 13
Originally Posted By: Adrian
Just to clarify something a little here re. "seams"....the speakers cabinets have two different types of seams. Remember that the mdf comes with the vinyl already attached to it, the flat panel is then v-cut almost* through the mdf to the vinyl side per spec, then the whole cut out is 'folded' and glued into a cabinet. So basically you'll end up with a seamless join where the mdf is folded over and then a non seamless join where the next panel joins it. The first two pictures wouldn't concern me, the next two perhaps a little, the last one to me is a bit more of a concern. This is where the mdf was foled over and should be seamless, but it looks like the mdf wasn't quite folded cleanly in that last pick. It's not really a bubble in the vinyl per say although it looks like it. Anyway, I hope you get this resolved...they are excellent sounding surround speakers.


I guess my concerns are that I'm shelling out money for something with flaws. I expect a product to look perfect unless I'm knowingly buying b stock.

I've pretty much decided I will keep the one with the slight mismatch. While there is a risk of the veneer peeling, I'm hoping it wont happen as its going to be hanging on the wall untouched.

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