Axiom Home Page Forums General Discussion Advice from Axiom Owners Just received my M80's but I have a problem...

I called Axiom but JC isn't in today. I spoke to Brent and forwarded him the link to this thread. I can wait until tomorrow once JC is back in the office though.

It's true I'm a little disappointed but I'm not that concerned as I'm sure Axiom will handle this properly.

I'm so tempted to hook them up but have decided not to at the moment. If I'm not going to keep them then I shouldn't use them, it wouldn't be right.

Oddly I was expecting the M80's to be much bigger than the M60's but they really aren't that much bigger. Maybe an 1.5inches taller and deeper. Definitely like the magentic covers.

Bruno, respectfully, there's no way for us to know what the overall percentage of defects/complaints is, or how it compares to historical measurements, or if there is a correlation between forum traffic and the overall QC at the company.

I just don't see the point in "piling on" here. Publicly posting this stuff before the vendor has had a chance to do the right thing tends to establish perceptions that may not be accurate.

I think it would be more gracious to give our hosts the benefit of the doubt.

Take 3 big deep breaths. Gasp..wheeze. Gasp..wheeze. Gasp..wheeze. There. I feel marginally better.

Just got an email from Brent. He is reordering a new pair for me and said I should go ahead and use them until the replacements arrive. I informed him I still have my M60's so no need to use them.

Problem solved as I expected.

Tom, I was also talking from personal experience. I agree with you and we shouldn't make bad publicity for Axiom (I love my speakers ) but something is up lately with their QC. As I mentioned, Axiom had always made everything right in the end and I'm sure this time will be no different.

Edit: I'm a slow typist (and I'm typing at work ). And yes, as expected!

Hi Daniel,

Axiom will take care of this issue immediately. Your patience is appreciated.

THAT's what I'm talkin 'bout!

Hook em up!!!!!

I didn't know that George Lucas worked for Axiom.

+1

Glad it was taken care of. Those looked like they were used and not new by the imperfections. AS expected, Axiom will make it right.