I lived at an apartment in Toronto and ordered my HT system delivered by Purolator. That was when the nightmare began.

My system was picked up by Purolator on 14th and I received 10 boxes out of 11 on 16th. The Purolator driver told me that I should receive the last one that day afternoon.

However, it is 17th now and I got nothing so I decided to give them a call this afternoon. The toll free line is horrible that I waited over 20 minutes to get the chance to talk to the customer service. The lady told me the address was incorrect since the driver might not be able to use the entrance screen to find my buzz code. What the hell! Then how did you manage to deliver the 10 boxes on 16th? I repeated my address information and she said I would receive it no later than 8 pm today.

I checked the track number later this afternoon and unsurprisingly that they failed to deliver again. I called Purolator again and waited over 30 minutes to get in! The lady who answer the phone told me I can only expect to receive my box next Tuesday.

I am completely pissed off. Now my EP500 v3 Subwoofer is missing and I can only wait until next Tuesday to set up my HT because I hired someone to place the speaker cables for me.

Axiom, please avoid this horrible carrier.

Please see the tracking detail below:

2011-06-17 05:53 PM Address Correction Required via TORONTO (DWNTWN/CTR VILLE),ON depot
2011-06-17 11:50 AM Address Correction Required via TORONTO (DWNTWN/CTR VILLE),ON depot
2011-06-17 09:30 AM On vehicle for delivery via TORONTO (DWNTWN/CTR VILLE),ON depot
2011-06-17 01:03 AM Shipment In Transit via TORONTO (DWNTWN/CTR VILLE),ON depot
2011-06-16 09:24 AM Address Correction Required via TORONTO (DWNTWN/CTR VILLE),ON depot
2011-06-16 07:33 AM Address Correction Required via TORONTO (DWNTWN/CTR VILLE),ON depot
2011-06-15 02:40 PM Address Correction Required via TORONTO (DWNTWN/CTR VILLE),ON depot
2011-06-15 08:44 AM Address Correction Required via TORONTO (DWNTWN/CTR VILLE),ON depot
2011-06-15 07:15 AM On vehicle for delivery via TORONTO (DWNTWN/CTR VILLE),ON depot
2011-06-15 04:00 AM Shipment In Transit via TORONTO SORT CTR/CTR TRIE, ON depot
2011-06-14 04:42 PM Picked up by Purolator at Reception from SHIPP at DWIGHT, ON via BRACEBRIDGE, ON depot

By the way, I purchased VP180, M80, EP500 and 2 pairs of QS8. I will share my listening experience once I recieve my EP500 next week.

I'm sorry to hear that, Julian.

Is it possible to request picking up your box at the Purolator depot? If they are not too far.

I don't have a car, St_PatGuy. Besides, it is too huge that I don't think my friend's car can fit it in.

Ah, okay, that makes sense.

Maybe try calling Axiom and see if they can contact Purolator. They might have more luck since Axiom does a lot of business with Purolator.

The irony is today I picked up a Tim Card to give to my Purolator driver the next time he comes around. I guess your driver won't be getting a tip?

Wacky things can and do happen when you live in an apartment for deliveries. Unfortunately, these sort of horror stories happens with all the shipping companies.

I don't think Axiom has control when Purolator is used in certain parts of your country.

Purolator is a Canadian shipping/courier. It wouldn't make any sense to use UPS, USPS or Fedex.

The OP is in Toronto, UPS or Fed Ex could be used but as has already been stated this type of service happens with all the carriers.

BTW the EP500 isn't that large. I think it would easily fit through a rear door in to the back seat of a 4 door vehicle.

Ummm, yeah I know that, but as Jason mentioned, he is in Toronto.

I have had horrible luck with all couriers on occasion. However, they all seem to share one quality. Amazon must give them awesome Christmas gifts because I have Never Ever had an "in stock" Amazon purchase arrive late. It's uncanny, really.