It's quite obvious that gtpsuper lacks tact, but the fact that he was immediately set upon by the regulars was bound to get his hackles up and escalate things rather than return them to a reasoned discussion.
We all love Axiom's products and it's only natural that we want to jump to defend them when we feel someone's opinion of them is misinformed. When that happens, before you hit Submit on your post, take a step back. What is the motivation behind this guy's post? Did he really intend to disparage all us Axiom customers or was that just an unintended consequence of poorly chosen words? Does he simply have an axe to grind? If so, don't lay yourself down and become his whetstone.
Someone said "It's all in [your] attitude," and that's true, but it works both ways. Whether it was cast intentionally or accidentally, you don't have to take the bait.
"I wish I had documented more…" said nobody on their death bed, ever.