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#406092 - 07/12/14 10:20 PM Problems with UPS
FrankeeD Offline
enthusiast

Registered: 05/23/10
Posts: 30
Loc: Greater Vancouver
I'm curious whether any of you have had problems with UPS. Here's my problem. I had issues with the amp in my EP350 and sent it back to Axiom for repairs. The repaired amp shipped via UPS, but was scheduled to arrive while I was away on holiday. I checked on the UPS site to see if it was possible to have delivery delayed or changed to my neighbour's place. However, you can only request a change after they've tried to deliver it and failed.

I watched for tracking information that they'd tried to deliver it, but all that showed up under my tracking information was that it had been left at the front door on Tuesday.

When I got home Friday, there was no sign of the amp. I'm still scratching my head at why UPS would have such a lame system for delivering packages. I live in a pretty good neighbourhood, but you don't leave stuff on your front porch for days on end.

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#406093 - 07/13/14 01:08 AM Re: Problems with UPS [Re: FrankeeD]
Socketman Offline
connoisseur

Registered: 07/12/09
Posts: 1189
Loc: Whitehorse YT
For me the worst thing about UPS is that they don't come to area so they hand off to Greyhound which is the worst delivery service known to mankind. The lost an M80 for christsake. Ask Exlabdriver about ups they suck.
_________________________
DOG is GOD spelled backwards.
I blame my terseness on my keyboard. smile

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#406095 - 07/13/14 07:58 AM Re: Problems with UPS [Re: FrankeeD]
oakvillematt Offline
veteran

Registered: 05/06/14
Posts: 183
Loc: Oakville, Canada
I have had UPS and Canada Post dump my package off at the wrong house, in the flower bed when it was raining.

The truth is it's not your problem. It's actually the problem between UPS and Axiom as they are the two in a contract to get the package to you. You can't complain to UPS for any resolution. This falls on Axiom. Axiom may be actually to fault if they didn't request to have a signature and put that they accept what UPS calls a safe drop.

If Axiom didn't agree to those terms, then UPS itself now has to cough up the money to replace the item that it lost. Then it falls back to Axiom to did they declare the value of the item being shipped correctly.

Every delivery company is known for having bad apples when it comes to the actual act of delivering. I can't get how in the age of GPS tracking, how they still get away with a 14 hour delivery window for when you get your package. I would think with bar code scanners, they sould be pretty sure to know where your package is located up to the minute, or at least a 10 min window. If your package is on a truck, then they should know it. Also, they should be pretty good at scheduling to know that the truck has say 100 packages and you are the last one to get delivered, so it won't be showing up to you at 8:00am, and it is zero possibility considering tragic and the number of package to get to you much before 2:00pm. Why not tell your customer that. Give a 2-3 hour window online. If your deliver guy is running late, then the window can change though the day. but it gives you an idea as to when you really need to be home.
_________________________
Matt

People are like a box of chocolates. It's hard to tell initially which ones are nuts.

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#406097 - 07/13/14 10:28 AM Re: Problems with UPS [Re: FrankeeD]
FrankeeD Offline
enthusiast

Registered: 05/23/10
Posts: 30
Loc: Greater Vancouver
Canada Post's favourite trick is to claim to have attempted to deliver the parcel (we know they're lying because we were home at the time of the "attempted" delivery) and then take it to the local postal station, so we have to drive over to pick it up.

I'm hoping the neighbour who was picking up the newspapers noticed the amp sitting there, but they're away on holiday now, so I won't know until they get back.

I've contacted Brent at Axiom and filed a missing delivery claim with UPS, so I'll see what happens next week when everyone gets back to work.

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#406102 - 07/13/14 03:31 PM Re: Problems with UPS [Re: FrankeeD]
Socketman Offline
connoisseur

Registered: 07/12/09
Posts: 1189
Loc: Whitehorse YT
@FrankeeD
You are correct , I have had this problem with CP so many times I can not count. Why pay to have it delivered if they don't bring it and then I have to drive 10 miles round trip to pick it up. The worst part is they want you to wait till the next day. I went to the local distribution center and ripped a strip off the head guy there. Things have been better since then.
_________________________
DOG is GOD spelled backwards.
I blame my terseness on my keyboard. smile

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#406106 - 07/13/14 05:35 PM Re: Problems with UPS [Re: Socketman]
BobKay Offline
connoisseur

Registered: 03/23/10
Posts: 3142
Loc: Massachusetts Badlands
I think you guys must be mistakenly calling UPMS:
"We deliver whenever we f'n feel like it!"
_________________________
"Ya rolls the dice and ya takes yer chanskes."
Popeye

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#406107 - 07/13/14 05:40 PM Re: Problems with UPS [Re: FrankeeD]
Socketman Offline
connoisseur

Registered: 07/12/09
Posts: 1189
Loc: Whitehorse YT
Yes Bob , I am sure we all have horror stories about delivery companies. Believe it or not I have had a few good ones , but don't tell anyone LOL. None of then are perfect but when I get something from Amazingzon it is always fast and efficient , they seem to have some power over these companies.
_________________________
DOG is GOD spelled backwards.
I blame my terseness on my keyboard. smile

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#406111 - 07/13/14 05:51 PM Re: Problems with UPS [Re: Socketman]
BobKay Offline
connoisseur

Registered: 03/23/10
Posts: 3142
Loc: Massachusetts Badlands
When you say "good ones," was it a female driver with a broken time clock? I was going to say, "when you say "good ones," did you get laid,?" but I though that'd be crass.

Edit: ...and leave too many options.


Edited by BobKay (07/13/14 05:52 PM)
_________________________
"Ya rolls the dice and ya takes yer chanskes."
Popeye

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#406119 - 07/13/14 11:01 PM Re: Problems with UPS [Re: FrankeeD]
exlabdriver Offline
connoisseur

Registered: 09/07/11
Posts: 1014
My second EP800 has been on Vancouver Island since mid day Friday.

As of this evening (Sunday), there is still no 'Scheduled Delivery Time' on its tracking site. I fully expect it to be on my doorstep in the morning; however, I'm not prepared to waste another full day waiting for it like I did on Friday.

It is difficult though. Although I live in a great neighbourhood, I don't trust having something that big & expensive sitting outside for any length of time.

BTW, I drove back from Victoria today & my car showed 34 to 37 C all the way. Desert SW air has invaded from the south making it unusually hot for this area. Temp records are being broken all over BC this week. Unfortunately, forest fire season is now upon us...

TAM

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#406126 - 07/14/14 01:22 AM Re: Problems with UPS [Re: FrankeeD]
FrankeeD Offline
enthusiast

Registered: 05/23/10
Posts: 30
Loc: Greater Vancouver
Turns out my neighbours have more brains than anyone at UPS. When they stopped by to pick up the newspapers on Tuesday, they noticed the amp on the doorstep and took it home. They brought it over this afternoon after they got home from holiday.

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#406127 - 07/14/14 01:44 AM Re: Problems with UPS [Re: FrankeeD]
Socketman Offline
connoisseur

Registered: 07/12/09
Posts: 1189
Loc: Whitehorse YT
Good to hear. Same thing happened when I got my XPA-5 ,they just dumped it on the porch. Not that I blame em, that thing was damn heavy. My house is a bit of dump so being in a plain brown box it fit right in.
_________________________
DOG is GOD spelled backwards.
I blame my terseness on my keyboard. smile

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#406136 - 07/14/14 12:00 PM Re: Problems with UPS [Re: FrankeeD]
exlabdriver Offline
connoisseur

Registered: 09/07/11
Posts: 1014
This morning - no box & no scheduled delivery update.

I'm getting bad vibes about this...

TAM

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#406140 - 07/14/14 12:56 PM Re: Problems with UPS [Re: FrankeeD]
exlabdriver Offline
connoisseur

Registered: 09/07/11
Posts: 1014
I called their help line & talked to a nice UPS lady who was more than helpful.

Seems that my package has been sitting in Nanaimo all weekend & was handed over to their local contracted delivery company at 7 AM this morning - so at least I know now that it is not missing, whew!

The trouble is, that updated tracking/delivery info is not available to me, the customer...

TAM

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#406141 - 07/14/14 01:25 PM Re: Problems with UPS [Re: FrankeeD]
Socketman Offline
connoisseur

Registered: 07/12/09
Posts: 1189
Loc: Whitehorse YT
Same BS I go through Tam. Once the contractor takes hold of the parcel they do not have access to UPS's system so it goes blind. But alas it will be there today I am sure.
_________________________
DOG is GOD spelled backwards.
I blame my terseness on my keyboard. smile

Top
#406150 - 07/14/14 05:45 PM Re: Problems with UPS [Re: FrankeeD]
exlabdriver Offline
connoisseur

Registered: 09/07/11
Posts: 1014
2:30 PM & it's here! The carton is a bit beat up, but it is an original box & quite old.

Going for my afternoon walk in the summer heat before I tackle unpacking it...

TAM

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#406151 - 07/14/14 06:54 PM Re: Problems with UPS [Re: FrankeeD]
Socketman Offline
connoisseur

Registered: 07/12/09
Posts: 1189
Loc: Whitehorse YT
Make sure you have the wife carry it inside , you don't want to strain your eye too much. Enjoy the walk .
_________________________
DOG is GOD spelled backwards.
I blame my terseness on my keyboard. smile

Top
#406153 - 07/14/14 11:08 PM Re: Problems with UPS [Re: FrankeeD]
exlabdriver Offline
connoisseur

Registered: 09/07/11
Posts: 1014
Actually I met the UPS guy at the door. I suggested that he use my wheeled dolly as mine was more heavy duty than his & I wouldn't have to switch from one to the other. He wheeled it into my foyer where I took over.

Again unpacking & setup was quite easy with help of my wife...

TAM

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#406177 - 07/15/14 01:37 PM Re: Problems with UPS [Re: FrankeeD]
CatBrat Offline
axiomite

Registered: 08/05/09
Posts: 5843
Loc: Some random location
Originally Posted By: FrankeeD
Turns out my neighbours have more brains than anyone at UPS. When they stopped by to pick up the newspapers on Tuesday, they noticed the amp on the doorstep and took it home. They brought it over this afternoon after they got home from holiday.


Good for them, but FAIL: they didn't leave a note for you.

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