Axiom Home Page Forums General Discussion Home Theater EP500 had to be replaced, but WHAT AMAZING SERVICE

All- Long story short, the EP500 I received had an issue w/the driver. Once Axiom identified this issue, they promptly sent me a new one that is WELL beyond my expectations for any sub. Just to let you all know what you already do, here is the letter I sent to the Axiom folks who assisted me. WHAT A GREAT COMPANY!!

Brent/Alan/Noreen-

Where to start…….I received my new Axiom EP500, and well, it absolutely has surpassed my highest expectations. It confirms there is certainly something wrong w/the original which I am returning to you. The new sub handles the reference material without hesitation and delivers bass that is frankly "scary". My home theater is now the shining star I had hoped it would be. Your speakers are nothing short of amazing in all aspects. My cd collection is being re-discovered due to the M60's, and the rest of the system makes Star Wars and other reference DVD's sound better than any movie theater could.

More importantly, is the level of service I have received from each of you. From my initial e-mails w/Brent prior to purchase, through the replacement of the 500, all three of you have been world class. Both Brent and Alan have provided excellent technical information to asset me as well as very warm and hospitable attitudes. Noreen has been wonderful in her consistent communication during shipments.

As someone who works for a company that strives to be "the best" in customer service in the technology industry, your fine company is certainly a "Best Practice" for any company wanting to do it right. Thanks again to each of you for your great product, and OUTSTANDING service.

Please forward to anyone who may be interested in this feedback.

And they make outstanding speakers too! What a business model!

i never get tired of hearing these type stories. although, i am sorry you had an issue with the 500 in the first place. but, there is no doubt that axiom is setting the standard for customer service when buying in the direct marketing/no retail genre.

bigjohn