Axiom Home Page Forums General Discussion Home Theater A Big Thank You to the Axiom Family

Okay, now that my saga has concluded, I'd like to tell you all about it. A day or so after I received my new QS8's, I dropped one from 6 feet off the ground. I truly thought the speaker was secure on the bracket when my daughter called me and I turned to respond. Crash, bang, tumble, tumble went the QS8. I immediately 'plugged it in' to make sure sonically everything was ok...it was. However, the top baffle pins cracked making it impossible to secure the baffle in place. I kept the incident to myself for several days. At some point, I decided to test what I already knew to be a spectacular customer service philosophy on the part of Axiom. So with tail between my legs, I spoke with Amie. Told her my story of woe, asked approximately how much to fix it without hesitation she said ship it to Joe, he'll fix it ASAP at no charge to you (other than shipping of course). I was stunned and happy as a pig in you know what. Off it went. It came back a few days ago with the baffle securely in place. Other than a scrape along the back, everything is fine. I am so grateful to Amie, Joe and the whole Axiom family for helping me out this way. I don't know of any other company that would have bailed me out like this at no charge. Absolutely incredible. Again, thanks so much for your support.

A Happy, very satisfied Axiom customer (family member)

Phil Kane

Hello Phil

Small companies are run in a way which reflects the character of their founders and owners. The kind of folks they hire, their policies their attitudes all determine what it's going to be like dealing with a company.

The folks at Axiom are unremittingly friendly, helpful, and down-right generous. Speaks very highly of Ian, Amie, John, Noreen, and all the other folks up there. They go the extra mile - to make a better product and in how they treat folks who contact them for info, product or help. What goes around comes around. I never pass up the opportunity to speak highly of them on other audio websites.

I agree with absolutely everything 2x6spds said. As a product of corporate America, it's been an absolute pleasure to be a customer of Axiom, something I wasn't expecting.

I couldnt have said it better myself.

Don't you mean as a product of corporate Canada?

i believe he meant to say corporate America in that its hard to find the kind of service you find at Axiom, in a large American corp. and i totally agree.
Kore

I was indeed refering to myself as a product of corporate America.