Previous Thread
Next Thread
Print Thread
Rate Thread
Oppo customer service
#266239 07/15/09 05:44 PM
Joined: Aug 2006
Posts: 504
N
Nick B Offline OP
aficionado
OP Offline
aficionado
N
Joined: Aug 2006
Posts: 504
I just purchased the Oppo Blu-ray player and was struggling to get anything but two channel down-mixed audio out when connecting up to my Onkyo 805 via hdmi. I came back to the forums here, remembering there was a similar thread. Set the player to bitstream and advanced and still didn't solve the problem. Started tinkering around in the Onkyo settings with anything that seemed like it might be relevant and still nothing. At this point it had been about an hour of tinkering around with settings and I was starting to get frustrated, so I called the Oppo customer service. They had the problem located and fixed in about one minute! I just had to go into the hardware setting and not let the hdmi pass through the audio. I have to say that Oppo is right up there with Axiom as far a customer service.

- Nick

Re: Oppo customer service
Nick B #266245 07/15/09 08:19 PM
Joined: Oct 2004
Posts: 946
Likes: 2
aficionado
Offline
aficionado
Joined: Oct 2004
Posts: 946
Likes: 2
Nick,
Thanks for the info as I am planning to purchase the Oppo Blu-Ray player later this year.

Cheers,
Shaun

Re: Oppo customer service
Rock_Head #266250 07/15/09 09:48 PM
Joined: Dec 2003
Posts: 6,331
axiomite
Offline
axiomite
Joined: Dec 2003
Posts: 6,331
Good to know, Nick. Thanks for posting.


Jack

"People generally quarrel because they cannot argue." - G. K. Chesterton
Re: Oppo customer service
Nick B #266309 07/16/09 05:17 PM
Joined: Jul 2008
Posts: 912
Likes: 4
C
aficionado
Offline
aficionado
C
Joined: Jul 2008
Posts: 912
Likes: 4
The knowledge of the Oppo service people is right up there with the best of them. Generally speaking, I have found their knowledge of how their or any other similar equipment interacts with the manufacturers AVR's and Pre-Pros is far superior to the people who are actually selling the stuff.


Moderated by  alan, Amie, Andrew, axiomadmin, Brent, Debbie, Ian, Jc 

Link Copied to Clipboard

Need Help Graphic

Forum Statistics
Forums16
Topics24,940
Posts442,457
Members15,616
Most Online2,082
Jan 22nd, 2020
Top Posters
Ken.C 18,044
pmbuko 16,441
SirQuack 13,840
CV 12,077
MarkSJohnson 11,458
Who's Online Now
0 members (), 386 guests, and 4 robots.
Key: Admin, Global Mod, Mod
Newsletter Signup
Powered by UBB.threads™ PHP Forum Software 7.7.4