Axiom Home Page Forums General Discussion Advice from Axiom Owners Axiom has awesome CS to say the least...

I have had my M22ti in black for about 3 weeks now - and though i love the sound, the vinyl on one of them isnt as tightly glued as i would like, and i can see some micro-bumps on one of the corners... it aint bad, but i can see it if i look for it.

so i called axiom and informed them of the problem - i expected only nothing more than an apology and a reasoning like - "vinyl is hard to stretch over the multiple front corners". what i got instead was a tracking number for new speakers going straight to my dorm! i wasnt even charged for the speakers!

i got the speakers - this time in maple - and i noticed that one of the corners had a chip (once again, small but noticeable)... i called axiom and told them i would be keeping my black ones and sending the maples back... i also told them that i did not want new speakers because i felt that it was a hassle for them... they are TOO NICE! they repeatedly asked if i wanted new black ones shipped to me.. and i kept on telling them that i did not want to bother them no more because the cosmetic defect wasnt that big anyway. i told her, noreen, that it isnt good for their bottom line if they kept sending me speakers! LOL!!

we had a good laugh, and she told me that if i wasnt going to accept new speakers, she will be forced to take 10% off my original purchase and credit it back to my account! i said no, but she wouldnt let me go! so i was forced to agree.

axiom has such a nice customer service philosophy... wow!! i cant stress it enough, ive had enough with dealing with arrogant companies, it really is a nice breath of fresh air to have companies like axiom who really care for their customers.... cheers!! for going above and beyond the call of duty!!!

That is a great CS experience. Things like this are part of what made me so comfortable buying speakers from an online-only company.

i pray that i will have no problems with my custom finish speakers when they get here in a few weeks.. but, posts like this make me very confident that if i do have any probs, that AXIOM will be quick and helpful in getting it fixed.

my only complaint if i do have any probs, will be waiting, AGAIN, for the speakers to arrive. (ray, insert joke)..

bigjohn

I think we should intercept john's axioms, and replace them with some of these before sending them along...

ringmir-

looks like you beat ray to the punch, but still laughing anyway. bose were actually on my 'original' list of HT speakers to look at. actually, AXIOMS were not on my 'origianl' list. i had never even heard of them when i started looking. several brands were dropped quickly.. bose, boston acoustics, paradigms, JL audio.. all for various reasons.. but i am very happy with my AXIOM experience thus far, and i cant wait to finally get to see my very own custom built speakers. dont be surprised if one of the pics that i end up posting will be of me giving my M60's a big ole' bear hug and a kiss!!

takes the term audiophile to a whole new level, eh??

bigjohn

just no pics of you enjoying the gorilla ports!

i will try to resist!!

bigjohn

QUOTE! I didn't read that. UNQUOTE!

Ok...that sucks!!!! I didn't even know axiom offered custom finishes!!! I would have definitely gone that route!!!! grrrrrrr!!!!!!

Probably still can - give them a call.