Right now I have Time Warner. We have a "bundle" cable/internet/phone.. The cable package we have is the basic HD.. The reason i bring this up, is that our bill is 195$ a month...


Verizon Fios isn't an option, due to no availability in my neighborhood.

My other option is AT&T Uverse.

So, my question is. How reliable is has the AT&T service proven to be for those of you that have chosen to go that route.

If i switch to AT&T, i can easily get more channels and the same internet speed and phone for equal to my current monthly cost, or less.

Thanks.

I've had AT&T DSL for the past 3 years. The only problem I've had is poor customer service when my modem was breaking down. I had to buy a new one from Radio Shack before they would believe me that the modem was the problem. Paying $48 a month for about 3.5 (whatever this number represents in speed). Supposed to be getting about 5.

U-VERSE may be a totally different experience.

FiOS.

Ken, i would get Fios, when i switched to Time Warner i tried.... Actually, i just checked again... Still no service in my area... I don't think my neighborhood has the infrastructure for Fios, one of my cousins lives 2 miles away. She is in a different city, and she has Fios ..! Her bill is 200$, and they have EVERY channel available accept for the nude channels. This is what has prompted me to want to change services....

Oh, sorry, I was just answering the title question.

I had decent service with AT&T DSL back in California. I didn't have U-Verse (they never offered it in my area), but I wouldn't have hesitated to get it. They kept their prices much more stable than Comcast ever did.

Alex, when you say that AT&T U-verse is an option, their full package includes fiber optic internet and TV when they're fully operational in a location. If you mean that's what your cousin has two miles away, it might be that AT&T is about to complete their installation in your area, and you might check directly with a representative to see what the status is.

ken, no worries..

John, my cousen has Verizon Fios...

i could call tomorrow to see if AT&T is using fiber in my
neighborhood or not..

By definition, U-verse is fiber to the neighborhood, then DSL from there to the house. FiOS is fiber to the house. If there ain't no AT&T fiber, there ain't no U-verse.

Ken, thanks.. We don't have fiber in our neighborhood... This is the infrastructure that i was thinking of. However, i though U-verse was fiber all of the way to the house as well...

I will think on it for a bit, thanks for the input guys.

I tried to call AT&T tonight, after trying and failing to get ahold of a person for 20 minutes, i think i will pass on AT&T, if it is that hard to get ahold of a person i would rather pay a bit more money and actually be able to talk to a person to get a problem solved if i have one....

Alex, whether any sort of U-verse service is available now can be checked online at www.att.com/u-verse/availability/. A representative should be available during regular business hours for more details.

No, Verizon was the only major provider of fiber-to-the-premesis. AT&T is trying to cheap out with U-Verse.

Ken,

Do you think DSL has enough bandwidth to provide all of the services that they advertise? historically DSL has always been a bit slower than Cable modem, and of course would be MUCH slower than Fiber to the house.

It's ADSL2, and it's within a few miles of the fiber drop, afaik. ADSL2 has pretty high bandwidth. I'd say if they're not providing what they're advertising, the internet would have been up in arms about it.

Have you looked at the "whole home signature dvr" service?
You get 50Mbps/5Mbps Internet, two DVRs, and phone service. I got that.

But when FIOS comes here, I'll get the phone and internet service from FiOS. The upload speed of FiOS is much better than anyone else - download speed is a nobrainer...FiOS wins hands down. On the TV side, although FiOS is better in terms of picture quality (they don' compress the signals because they have BW to spare), they don't have as many HD channels as TWC.

In NYC area, $195 is the cost of whole home signature service.

Hansang, no i hadn't even thought of that... I called time warner and talked to them about the signature service. They have a special department setup for their signature service. After talking to a rep for a while, he said that the signature service "is more expensive, but you get a lot more". After hearing him out i would agree. One point that i appreciated was signature techs are level 3 techs that have been selected to be a signature tech. So, if there are any problems the first tech out should be able to fix it.. This was a sticking point for me, due to a phone/internet issue i had earlier this year that required 3 different techs to come out, the last one being a level 3 tech...

Also, the "more expensive" part, well for the basic signature service it was 10$ a month more... Which gives a decent amount more options due to a much better DVR, it also includes a 50meg internet connection... i currently have a 10meg connection... So, the extra benefits for 10$, that alone would have been worth it...

However, there was another "even more expensive" option... This option for me was 17$.. This option included everything else, in addition to every movie channel they offer... Normally it would have been a bit more, but since i have been a customer for greater than 2 years, i was eligible for a discount...

So, i went with the 17$ option . One of the other large factors that helped me make my decision was the quality of customer service that Time Warner has provided.. Granted i did have one issue, but everyone tried to help. With the signature service, the guy said that one of the areas that they are focusing on is a higher level of customer service due to the extra cost, which really isn't that much more... Actually it's less expensive than buying all of the services through a normal package....


Also, they gave me an exact time for the tech to show up to install the new equipment, not a 4 hour window..!!!

That's too bad about your lengthy wait for a service rep. We switched from Time Warner to U-verse about four years ago and have not had any problems with billing or customer service since. I had a folder just to keep up with calls that I made to Time Warner and bills that were incorrect. I don't know that you will save a great deal of money by switching but for me the better service was worth it. Good luck!

Cox cable, phone, cable TV and internet.

I think their service is great.

Download per auditmypc.com 30.57 mb, upload 1.6

The new service was installed today..

Right now i am getting 46.7mb down, and 5.1mb up.

using http://www.speedtest.net/


The menu screen on the cable box is horrible though.. The menu on the previous box was much more intuitive. Also, on the other box you could filter stations by HD only.. The new box does not have any filtering options at all, the tech said that this was the v1.0 of the menu, and that he was going to start beta testing the next version of the menu next month.. He said that he is one of the local beta testers for the signature service... He also gave me his cell number, and said that i could call/txt him with any questions as he is my "dedicated" tech, so for any issues he will always be the one helping. Which is fine with me, as we B.S.ed about audio/video stuff for a good 30-45min prior to his leaving.

There was absolutely no rush at all, this was the first time that i have experienced a tech that wasn't under a time constraint, it was quite nice.

25.73 download & 2.48 upload i've got the medium speed package from Cox Cable

hope they follow suit with fios & comcast who are doubling their users speeds without any extra charge

i'm happy with the speed i get, but, double this speed at no charge would be nice! if they did that, i'd pay to move up to the premium speed package which would have been 50 but doubled up to 100. so far, i haven't heard anything from the cable company; i'll just have to wait and see. hopefully, to not lose customers, they will match them!

When you get the upgrade, you'll get the new menu that can filter on HD, PPV etc. In NYC, we got the menu upgrade approx two weeks ago.

Man, i can't freaking wait... I think that is the only thing i miss from the other service.


BTW, what brand of box do you have? Evidently in the Dallas area they Only use Motorla boxes.

Cellular modem from Bell. 0.24 down, 0.10 up. Better than dialup but worse than everything else.

Haven't quite cut down enough trees to get a straight shot at an ISP-supporting satellite but getting close...

My two set top boxes are Cisco 8642HDC and a Samsung model- but can't remember the exact model number.

I have COX Internet and TV service (dropped phone) - $130/mo

I rent a cable card for my HTPC, I'm a DVR snob and every cable company DVR I've ever seen I hated.