OK - I have had a EP500 sub since the 01/05 so it's a just a hair over 1 year. Anyway, my sub just basically went dead - I had power but no sound - Just as a note, I am not an abusive user, (i.e - blowing out my speakers etc.. in any case, not a likely prospect for axiom speakers anyway). In any case, my speaker was out - I called and Frank (Axiom) told me.. "OK, we'll send out another amp, just replace it and send back the bad one - Postage was paid and I had the new amp (from Ontario to Chicago) on Wednesday (from a Monday AM phone call - I think this is FANTASTIC and RARE in today's eroding customer service environment. I cannot sing their praises enough - GREAT JOB AXIOM~~~ I still LOVE my speakers!

Got to love these people!

It would be hard to beat that kind of service

The only way to beat that kind of service is to be able to see into the future and send replacement parts so they arrive the day they are needed.

Don't be giving away secrets of things in the works at Axiom !!

I didn't realize that sub had already been out for a year. Time really flies.