I hate to hear of your bad luck. However, I'm not sure that Denon is the only brand that you would have had the same experience. I am surprised that the B&Ms would not honor the warranty. It is my understanding that they get paid the same for the warranty service whether or not you bought it from them.

Your situation really sucks!!!

I am now impatiently waiting for a SRA# from Denon. (finger rolling on desk top) kerthump, kerthump.

I'm going back to Yammi, Yammi, Yammi...

(with apologies to LL Cool J)

As I said before you have to keep after them so don't wait too long. Keep us informed.

What's a Cool J. He must have been one of the O'Jays. I never did know their names.

. . .and the trick to actually getting Denon to reply to you about getting service for your product is?

E-mail them everyday, if that doesn't work call their service center in New Jersey and bug them. Like I said you have to keep after them. The squeaky wheel gets the grease.

You folks don't think very highly of Denon customer service, do you?

Is it really that bad?

I have a question on my yamaha receiver. I am soon getting a pair of m60ti to replace my booze 301 bookshelf speakers. About a month ago, one of my little nephews turned up the volume on my yamaha rxv596 to the max for about 5 seconds. Now every once in a while I get a crackling sound out of my right channel. My question is, do I need to get a brand new receiver (or seperates), or can I add a two or five channel amp on my 5.1 receiver on the preouts section to fix this problem?

I would suspect that a short period of high volume would be more likely to damage a speaker than the amplifier.

So, the first thing to do, if you've not already done so, is to ascertain if the damage is in the receiver's right channel, or in the right main speaker. Switch the connections to your speakers so that the left main is being driven by the right channel of your receiver. If the crackling is still in the right hand speaker, i.e., the one now being driven by the left hand channel of your receiver, then the excess volume damaged the speaker and not the receiver. If this is the case, the new M60s will certainly solve the problem.

However, if the crackling is now in your left main speaker, i.e., the speaker being driven by the right channel of your receiver, then the problem is indeed in your receiver. Problem is, we can't know if the damage is in the preamplifier section of the right channel, which would necessitate a new receiver (or separates), or in the right channel amplifier section, which would permit using your current receiver as a preamplifier to another amplifier. The only way to be certain would be to hook up your receiver, as a preamp, to a separate amplifier to see if you still get the crackling.