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EP500 Has Red Light - How to Fix/Send for service?
#213062 06/26/08 02:45 AM
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I don't know why it happened, but my EP500 doesn't seem to be working and the light on the back lights up as red.

Is there any thing i can do to fix this at home or do I have to send it in? What's the warrenty period on these things anyhow? 1 year? 30 days?


Thanks


-Omar
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Re: EP500 Has Red Light - How to Fix/Send for service?
Khan Motorsport #213066 06/26/08 03:38 AM
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Have you tried calling Axiom? They are known for outstanding customer service and you may get a result faster calling the experts there than waiting for the "experts" here.

I'd help you out, but I don't have an EP500.


Farewell - June 4, 2020
Re: EP500 Has Red Light - How to Fix/Send for service?
nickbuol #213085 06/26/08 05:19 AM
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One needs a metric telephone to call Canada, though, right? ;\)

Re: EP500 Has Red Light - How to Fix/Send for service?
anthony11 #213095 06/26/08 07:00 AM
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 Originally Posted By: anthony11
One needs a metric telephone to call Canada, though, right? ;\)
Yes, ours go 0-9, not 0-11.

Bren R.

Re: EP500 Has Red Light - How to Fix/Send for service?
BrenR #213098 06/26/08 12:11 PM
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a fuse maybe?


-David
Re: EP500 Has Red Light - How to Fix/Send for service?
terzaghi #213105 06/26/08 01:50 PM
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800 Axiom


M80s VP180 4xM22ow 4xM3ic EP600 2xEP350
AnthemAVM60 Outlaw7700 EmoA500 Epson5040UB FluanceRT85


Re: EP500 Has Red Light - How to Fix/Send for service?
SirQuack #213138 06/26/08 04:35 PM
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If you do that here, Peter will answer.


Fred

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Blujays1: Spending Fred's money one bottle at a time, no two... Oh crap!
Re: EP500 Has Red Light - How to Fix/Send for service?
fredk #213140 06/26/08 04:41 PM
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called axiom,
very nice people as i would expect.
the tech support fella suggests that i replace the fuses that were in there (250mA) with 1A slow blow fuses because even though they look fine, they might still have no conductivity.

going to try that and see.


-Omar
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Re: EP500 Has Red Light - How to Fix/Send for service?
Khan Motorsport #213204 06/26/08 10:46 PM
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Ah, a multimeter would be your friend here... But, grab those fuses and give us an update on the prognosis...


Farewell - June 4, 2020
Re: EP500 Has Red Light - How to Fix/Send for service?
nickbuol #213509 06/28/08 08:15 PM
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replaced all the fuses. Red light is still on.
will call axiom CS again after it opens.


-Omar
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Re: EP500 Has Red Light - How to Fix/Send for service?
Khan Motorsport #213551 06/29/08 04:22 AM
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FIXED!
after replacing the fuses..i switched the setting on the crossover knob and it went green and started working again. not sure why i didn't try pushing buttons at random in the first place...i think the sub might have just had a glitch or something that needed to be cleared out by changing the setting.


-Omar
Team Mischief
Re: EP500 Has Red Light - How to Fix/Send for service?
Khan Motorsport #213552 06/29/08 04:24 AM
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Congratulations on the Fonzie fix. Working subs rule.

Re: EP500 Has Red Light - How to Fix/Send for service?
CV #213554 06/29/08 04:27 AM
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That Fonzie line carries so much more weight when Gonzo is staring out at you as you read. \:D


Fred

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Blujays1: Spending Fred's money one bottle at a time, no two... Oh crap!
Re: EP500 Has Red Light - How to Fix/Send for service?
fredk #213711 06/30/08 10:09 PM
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Glad you got it working. It sounds strange that you had to mess with the crossover knob to jumpstart it. I do know from personal experience with my EP500 that setting the Trim knob to the Remote setting caused it to quit working, but the light was yellow instead of red if I remember right. It had me very close to calling Axiom for support until I figured it out.


-Dave

M80s VP150 QS8s EP500s
ravenmanor.com/cinema/
Re: EP500 Has Red Light - How to Fix/Send for serv
anthony11 #213721 06/30/08 10:48 PM
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 Originally Posted By: anthony11
One needs a metric telephone to call Canada, though, right? ;\)


If not, your signal will bounce off of Mars and be lost forever.
;\)


"Those who preach the myths of audio are ignorant of truth."
Re: EP500 Has Red Light - How to Fix/Send for serv
Khan Motorsport #213723 06/30/08 10:49 PM
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 Originally Posted By: Khan Motorsport
FIXED!
after replacing the fuses..i switched the setting on the crossover knob and it went green and started working again. not sure why i didn't try pushing buttons at random in the first place...i think the sub might have just had a glitch or something that needed to be cleared out by changing the setting.

Actually another possibility is that the sub crossover was very low.
The sub may never have been getting a signal.

Not knowing your settings or material for playback, it is just a thought.


Last edited by chesseroo; 06/30/08 10:50 PM.

"Those who preach the myths of audio are ignorant of truth."
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