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#213062 - 06/25/08 10:45 PM EP500 Has Red Light - How to Fix/Send for service?
Khan Motorsport Offline
old hand

Registered: 11/10/07
Posts: 61
Loc: Toronto, Canada
I don't know why it happened, but my EP500 doesn't seem to be working and the light on the back lights up as red.

Is there any thing i can do to fix this at home or do I have to send it in? What's the warrenty period on these things anyhow? 1 year? 30 days?


Thanks
_________________________
-Omar
Team Mischief

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#213066 - 06/25/08 11:38 PM Re: EP500 Has Red Light - How to Fix/Send for service? [Re: Khan Motorsport]
nickbuol Offline
connoisseur

Registered: 09/16/04
Posts: 4514
Loc: Marion, IA
Have you tried calling Axiom? They are known for outstanding customer service and you may get a result faster calling the experts there than waiting for the "experts" here.

I'd help you out, but I don't have an EP500.
_________________________
http://ht.buol.us
M60s, VP180, VP150, QS8s, SVS 20-39PCi, HTPC, JVC RS45, Onkyo TX-NR709, Shakers

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#213085 - 06/26/08 01:19 AM Re: EP500 Has Red Light - How to Fix/Send for service? [Re: nickbuol]
anthony11 Offline
local

Registered: 04/15/08
Posts: 267
Loc: Seattle WA
One needs a metric telephone to call Canada, though, right? ;\)

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#213095 - 06/26/08 03:00 AM Re: EP500 Has Red Light - How to Fix/Send for service? [Re: anthony11]
BrenR Offline
connoisseur

Registered: 12/10/03
Posts: 3602
Loc: Winnipeg MB Canada
 Originally Posted By: anthony11
One needs a metric telephone to call Canada, though, right? ;\)
Yes, ours go 0-9, not 0-11.

Bren R.

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#213098 - 06/26/08 08:11 AM Re: EP500 Has Red Light - How to Fix/Send for service? [Re: BrenR]
terzaghi Offline
connoisseur

Registered: 04/04/07
Posts: 4848
Loc: Tulsa, Oklahoma
a fuse maybe?
_________________________
-David

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#213105 - 06/26/08 09:50 AM Re: EP500 Has Red Light - How to Fix/Send for service? [Re: terzaghi]
SirQuack Offline
shareholder in the making

Registered: 01/29/04
Posts: 13340
Loc: Iowa
800 Axiom
_________________________
M80s-VP180-QS8s-EP600-2xEP350 Denon3808 Outlaw7700
M22-OWM22-VP100-Denon2805
Audio Nirvana

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#213138 - 06/26/08 12:35 PM Re: EP500 Has Red Light - How to Fix/Send for service? [Re: SirQuack]
fredk Offline
axiomite

Registered: 12/06/07
Posts: 7123
Loc: Canada
If you do that here, Peter will answer.
_________________________
Fred

-------
Blujays1: Spending Fred's money one bottle at a time, no two... Oh crap!

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#213140 - 06/26/08 12:41 PM Re: EP500 Has Red Light - How to Fix/Send for service? [Re: fredk]
Khan Motorsport Offline
old hand

Registered: 11/10/07
Posts: 61
Loc: Toronto, Canada
called axiom,
very nice people as i would expect.
the tech support fella suggests that i replace the fuses that were in there (250mA) with 1A slow blow fuses because even though they look fine, they might still have no conductivity.

going to try that and see.
_________________________
-Omar
Team Mischief

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#213204 - 06/26/08 06:46 PM Re: EP500 Has Red Light - How to Fix/Send for service? [Re: Khan Motorsport]
nickbuol Offline
connoisseur

Registered: 09/16/04
Posts: 4514
Loc: Marion, IA
Ah, a multimeter would be your friend here... But, grab those fuses and give us an update on the prognosis...
_________________________
http://ht.buol.us
M60s, VP180, VP150, QS8s, SVS 20-39PCi, HTPC, JVC RS45, Onkyo TX-NR709, Shakers

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#213509 - 06/28/08 04:15 PM Re: EP500 Has Red Light - How to Fix/Send for service? [Re: nickbuol]
Khan Motorsport Offline
old hand

Registered: 11/10/07
Posts: 61
Loc: Toronto, Canada
replaced all the fuses. Red light is still on.
will call axiom CS again after it opens.
_________________________
-Omar
Team Mischief

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#213551 - 06/29/08 12:22 AM Re: EP500 Has Red Light - How to Fix/Send for service? [Re: Khan Motorsport]
Khan Motorsport Offline
old hand

Registered: 11/10/07
Posts: 61
Loc: Toronto, Canada
FIXED!
after replacing the fuses..i switched the setting on the crossover knob and it went green and started working again. not sure why i didn't try pushing buttons at random in the first place...i think the sub might have just had a glitch or something that needed to be cleared out by changing the setting.
_________________________
-Omar
Team Mischief

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#213552 - 06/29/08 12:24 AM Re: EP500 Has Red Light - How to Fix/Send for service? [Re: Khan Motorsport]
CV Offline
Founder, Axiom Upgrade Club
shareholder in the making

Registered: 07/20/06
Posts: 11236
Loc: Richland, WA, USA
Congratulations on the Fonzie fix. Working subs rule.

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#213554 - 06/29/08 12:27 AM Re: EP500 Has Red Light - How to Fix/Send for service? [Re: CV]
fredk Offline
axiomite

Registered: 12/06/07
Posts: 7123
Loc: Canada
That Fonzie line carries so much more weight when Gonzo is staring out at you as you read. \:D
_________________________
Fred

-------
Blujays1: Spending Fred's money one bottle at a time, no two... Oh crap!

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#213711 - 06/30/08 06:09 PM Re: EP500 Has Red Light - How to Fix/Send for service? [Re: fredk]
dllewel Offline
connoisseur

Registered: 06/20/05
Posts: 1189
Loc: Utah, USA
Glad you got it working. It sounds strange that you had to mess with the crossover knob to jumpstart it. I do know from personal experience with my EP500 that setting the Trim knob to the Remote setting caused it to quit working, but the light was yellow instead of red if I remember right. It had me very close to calling Axiom for support until I figured it out.
_________________________
-Dave

M80s VP150 QS8s EP500s
ravenmanor.com/cinema/

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#213721 - 06/30/08 06:48 PM Re: EP500 Has Red Light - How to Fix/Send for serv [Re: anthony11]
chesseroo Offline
connoisseur

Registered: 05/13/02
Posts: 4832
Loc: western canada
 Originally Posted By: anthony11
One needs a metric telephone to call Canada, though, right? ;\)


If not, your signal will bounce off of Mars and be lost forever.
;\)
_________________________
"Those who preach the myths of audio are ignorant of truth."

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#213723 - 06/30/08 06:49 PM Re: EP500 Has Red Light - How to Fix/Send for serv [Re: Khan Motorsport]
chesseroo Offline
connoisseur

Registered: 05/13/02
Posts: 4832
Loc: western canada
 Originally Posted By: Khan Motorsport
FIXED!
after replacing the fuses..i switched the setting on the crossover knob and it went green and started working again. not sure why i didn't try pushing buttons at random in the first place...i think the sub might have just had a glitch or something that needed to be cleared out by changing the setting.

Actually another possibility is that the sub crossover was very low.
The sub may never have been getting a signal.

Not knowing your settings or material for playback, it is just a thought.



Edited by chesseroo (06/30/08 06:50 PM)
_________________________
"Those who preach the myths of audio are ignorant of truth."

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