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#230975 - 11/21/08 12:47 PM Re: EP350 quick question [Re: davemire]
BlueJays1 Offline
connoisseur

Registered: 09/19/08
Posts: 4070
Loc: Porch,enjoying Bombay Sapphire
I am sure they will run some tests on the next EP350 before they ship it so everything is perfect for you :).

I know the one thing that attracted me to Axiom is I always know in the back of my mind that with any current or future problems I will be taken care of.

Good luck,
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Iím armed and Iím drinking. You donít want to listen to advice from me, amigo.

-Max Payne

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#230978 - 11/21/08 12:57 PM Re: EP350 quick question [Re: BlueJays1]
davemire Offline
old hand

Registered: 08/16/05
Posts: 88
Loc: Peterborough, ON
You're right, they said they'd test the next one prior to shipment, but I have just had to do a lot of chasing around on the phone, I was told I would have a replacement by today, now it's Monday. I am a little frustrated.


Edited by davemire (11/21/08 12:57 PM)
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#230982 - 11/21/08 01:44 PM Re: EP350 quick question [Re: davemire]
BlueJays1 Offline
connoisseur

Registered: 09/19/08
Posts: 4070
Loc: Porch,enjoying Bombay Sapphire
I do not blame you for being frustrated. It is extremely bad luck to experience shipping damage along with recieving a fualty sub.
_________________________
Iím armed and Iím drinking. You donít want to listen to advice from me, amigo.

-Max Payne

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#231382 - 11/24/08 10:18 AM Re: EP350 quick question [Re: BlueJays1]
BlueJays1 Offline
connoisseur

Registered: 09/19/08
Posts: 4070
Loc: Porch,enjoying Bombay Sapphire
Are you getting your EP350 today?
_________________________
Iím armed and Iím drinking. You donít want to listen to advice from me, amigo.

-Max Payne

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#232483 - 12/02/08 10:47 AM Re: EP350 quick question [Re: BlueJays1]
davemire Offline
old hand

Registered: 08/16/05
Posts: 88
Loc: Peterborough, ON
Sorry for the delayed response. I decided to return the malfunctioning unit and not opt for another replacement. I was getting a bit of a run-around, and have as such decided to wait.

Thanks for all the help guys!
_________________________
d4ve

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#232498 - 12/02/08 01:03 PM Re: EP350 quick question [Re: davemire]
SirQuack Offline
shareholder in the making

Registered: 01/29/04
Posts: 13318
Loc: Iowa
That is to bad your having this experience with Axiom, it is not the norm.
_________________________
M80s-VP180-QS8s-EP600-2xEP350 Denon3808 Outlaw7700
M22-OWM22-VP100-Denon2805
Audio Nirvana

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#232567 - 12/02/08 09:28 PM Re: EP350 quick question [Re: SirQuack]
BlueJays1 Offline
connoisseur

Registered: 09/19/08
Posts: 4070
Loc: Porch,enjoying Bombay Sapphire
What made you feel that you were getting the run-around?
_________________________
Iím armed and Iím drinking. You donít want to listen to advice from me, amigo.

-Max Payne

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#232577 - 12/02/08 11:03 PM Re: EP350 quick question [Re: BlueJays1]
myrison Offline
connoisseur

Registered: 02/03/08
Posts: 1898
Loc: Austin, TX
Probably the fact that he received two subs in a row that didn't work in his place. I imagine this was a tough one for Axiom to troubleshoot as well as it's so bizarre. I can understand the frustration. \:\( Bummer Dave!
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#232604 - 12/03/08 08:40 AM Re: EP350 quick question [Re: myrison]
davemire Offline
old hand

Registered: 08/16/05
Posts: 88
Loc: Peterborough, ON
It really is a bummer, I must say.

I realize that faulty hardware happens, but there were a few other frustrating circumstances. I don't want to name names, and get into specifics, but a lot was said that didn't happen. Lots of apparent call backs and voicemail messages that were never made. So I spent the better part of the week chasing one particular rep down, as I wouldn't get any responses.

I am over it now, but feel a little empty for being so close to experiencing the Axiom sub line, and yet so far.

Again, appreciate all the friendly responses from the community here!

Take care.
_________________________
d4ve

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#232612 - 12/03/08 09:56 AM Re: EP350 quick question [Re: davemire]
SirQuack Offline
shareholder in the making

Registered: 01/29/04
Posts: 13318
Loc: Iowa
To bad Amie is not around to get out the whip. \:\) Sorry, it sounds like you had some bad communication experience with certain "oncall" folk....
_________________________
M80s-VP180-QS8s-EP600-2xEP350 Denon3808 Outlaw7700
M22-OWM22-VP100-Denon2805
Audio Nirvana

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