Hopefully your problem gets resolved, that must be frustrating.

Very frusterating. The thing is they sound so incredible through 99% of the music I've played & 95% of movies. I'm almost certain it must have been whatever was wrong with the amp that must have caused the speaker damage. Its just to bizzare that they would strike out 3 out of 3 times in a single model.

The distortion in the left speaker is so much lower than the right side was that I couldn't hear it when trying to listen to them side by side before. Had I realized that they were indeed both bad I probably would have just sent this unit back in exchange for a new one.

Probably best to exchange the whole unit, sounds like you may be right about the amp causing the damage, best to talk to Axiom(I'm sure you did that already).

I say you rent a nice cottage in the Muskoka's for a holiday; bring your 800 along, and drop it off at Axiom's factory, then pick it up on your way home .

Frustrations gone!!

Also, yes the DSP does stop the subwoofer from going into distortion (as far as I know).

I think I'm going to call & have a long talk with them this time to make sure I'm fully aware of everything & not doing anything wrong.

Halo products can't act like that. You need a new unit factory tested so you know that if there is a problem it is on your end, not with the replaced components.

Good luck.

I take it I can request this? I suppose after trying everything else it would be the logical next step.

Here is a great reference page on how to set up a BD player using analog outs including a section on how to properly set up the bass management.

http://www.bigpicturebigsound.com/How_To...s_And_Why.shtml

wow, I hope you can get this situation behind you...that is odd for sure, but I agree, odds are it had to have been your amp

Well, I would hope so. It is great to have fast shipments of new parts, etc., but at some point you just have to accept that the customer paid his money and did not get a working product. Fixing it is one thing, but I for one don't find the same comfort in getting a new product that works out the box and working on the entrails of an expensive purchase just to get it to function. Tweaking is great, but this ain't no DIY kit. A new big box should land on your door step.