Thank you Grunt,
I'm somewhat astonished by the attitude of some on this thread.
It is never a big deal if it's not happening to you.
Love my Axioms, just want to love the whole experience too.
WUP

I'm going to respectfully suggest that being "astonished" by people's "attitudes" is somewhat of an overreaction in this case.

Everyone is entitled to their opinion, of course. And - before flaming a company in public - I think it would be appropriate to give them the opportunity to make things right.

Pipe down, fanboy!

::runs away for popcorn::

I agree, one email is not enough of an opportunity to make things right. I will be placing a phone call.
Maybe "astonished" is a little overboard and maybe the "learn to live with it" comment pushed me overboard (in addition to other comments)
Thank you for your input, I do not mean to flame if it appears that way, WUP

My experience has been that Axiom is MUCH better at "phone" than at email. Good people work there.

Thanks TT,
That's the kind of input I was looking for.
I really do appreciate and react well to that kind of response.
I really do love the performance of my new system.
I won't have to take any Rolaids because of you-lol

I don’t think your reaction to the “Or just live with it……” comment was out of line.

I pay a lot of money (at least to me) for something expecting a certain set of items which had always been available only to get them changed w/o any fanfare I’d be miffed especially if it wasn’t handled to my satisfaction quickly. I’m sure Axiom has all the appropriate disclaimers about things changing but that’s not CS is CYA. When a product/service that has always been offered changes it’s good CS to make prominent note of it for all to see just to avoid this sort of confusion. Maybe it doesn’t make business sense to prominently note you are not longer offering something up front but IMO if you care about your customers you do it.

Not saying Axiom is doing anything intentional to screw with people but this has happened before and in a worse way with the EP500 amp change w/o corresponding update of the pictures. I hope Axiom takes notice and starts to tighten things up. I know of a couple more of these types of things I’ve reported via PM and seen corrected promptly. Perhaps we community members should try to help a little more and report things we see that are wrong or might seem misleading. As I mentioned above I had hoped this sort of vetting was going to be something asked of the customer council if not when noticed we should help out. Smart ass comment to people who at least in their minds feel slighted after dropping a wad of cash for a set of speakers doesn't help the customer or Axiom.

The most helpful post so far was is this one:



Cheers,
Dean

Phone versus email came up a while ago, and I sort of agree with the customer who thought that Axiom, being an internet direct business, should be all over the online aspect, including email. That's not to say they shouldn't also be available via the phone. I think customers should be able to rely on either method.

Email, by its very nature, is a much less immediate medium than a phone conversation. It's going to be slower in most instances. Now, a live chat feature might be a good middle ground, for those of us who detest using the phone.

Yes, less immediate, but I've historically had much quicker replies from both OPPO and SVS. Live chat is a nice idea, but that would still require another body. If that body is going to be there, anyway, then they can be the one making the email replies happen quicker at the same time. Maybe?