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#356232 - 10/06/11 09:52 AM Re: disappointed in shipping speed [Re: Ken.C]
agentfox1942 Offline
old hand

Registered: 02/15/07
Posts: 84
Loc: Hagerstown, Maryland
Originally Posted By: Ken.C
Seriously, dude. You've just purchased a product from a company that does much of its manufacturing on-demand, has free shipping between countries on several hundred pounds of large merchandise, and you're complaining that it's taking a few days? What a world we live in.


Somehow I doubt that stock speakers are "manufactured on-demand". I am only going by what I've read on this forum and on the Axiom website. I ordered the speakers Thursday early afternoon EDT. I am not complaining, just disappointed. You need to understand the difference. Other companies, that want my hard earned money just like Axiom does, fall under the same expectations I have; I'm not picking on Axiom. Those other companies also have free shipping. And it's not "a few days" it's 10 days. And since the delivery requires a signature, I have to request a redirect or hold from FedEx because I work during the hours they deliver. This incurs an additional 1-4 days in the delivery process because they are ground shipments. New FedEx regulations state they have to be delivered to a FedEx retail/drop off location. I can't go to the distro hub which is two miles from my house and pick them up. So it's a day to "attempt" the delivery (which they are also required to do) then a day to re-direct it. I know this is none of Axiom's fault, but it all creates frustration and eats into the 30-days trail.
_________________________
M22v3;VP150;QS8;Hsu VTF3-MK4 sub

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#356235 - 10/06/11 10:09 AM Re: disappointed in shipping speed [Re: agentfox1942]
BlueJays1 Offline
connoisseur

Registered: 09/19/08
Posts: 4057
Loc: Porch,enjoying Bombay Sapphire
There is no such thing as free shipping. That's an online shopping world I would love to live in. You pay for it, it's just already built into the price.
_________________________
I’m armed and I’m drinking. You don’t want to listen to advice from me, amigo.

-Max Payne

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#356240 - 10/06/11 10:50 AM Re: disappointed in shipping speed [Re: BlueJays1]
terzaghi Offline
connoisseur

Registered: 04/04/07
Posts: 4840
Loc: Tulsa, Oklahoma
Sorry to hear about the delay. I think it will be well worth the wait smile
_________________________
-David

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#356247 - 10/06/11 12:04 PM Re: disappointed in shipping speed [Re: terzaghi]
nickbuol Offline
connoisseur

Registered: 09/16/04
Posts: 4333
Loc: Marion, IA
The "on-demand" comment is a bit misleading. I took it, based off of years of being around here, that by "on-demand" does not mean that they make each speaker after the order has been placed, but they do not stock pile speakers either. They do product runs and try to plan for the number of sales that they expect before the next run of that product line. For example, when I was looking for a VP180 center on their auction site, I was waiting for a product run on VP180s in hopes of one of them having a small cosmetic blemish so that it could hit the auction site. So they do operate that way.

I obviously do not have visibility to their production schedule or stock, but you may have hit a point when stock was low, or as can happen with any sized company, some shipping issue happened.

Heck, last week here in Iowa, it was so foggy that shipments weren't getting dropped off or picked up at our office for 2 days in a row.

FedEx is a sticky shipping partner for sure. My first speakers from Axiom a few years back were all shipped FedEx. They actually went out for delivery 1 day early, but nobody was home, so they wouldn't leave them without signature. I was lucky enough to call them and reroute it for pickup at the local office (which was about 25 minutes from my house), and I went that route.

My VP180 shipment and the QS8 shipment 2 weeks prior were both shipped via FedEx, but did NOT require signatures. Not sure what the deal is there, but I was happy that I didn't have to be home when they arrived.

Hang in there...
_________________________
http://ht.buol.us
M60s, VP180, VP150, QS8s, SVS 20-39PCi, HTPC, JVC RS45, Onkyo TX-NR709, Shakers

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#356248 - 10/06/11 12:23 PM Re: disappointed in shipping speed [Re: nickbuol]
agentfox1942 Offline
old hand

Registered: 02/15/07
Posts: 84
Loc: Hagerstown, Maryland
I am hanging in there. It's sort of like Christmas as a kid. And seeing how the east coast is going to have a beautiful weekend weather wise, I may just jump on the bike and ride till Monday...lol
_________________________
M22v3;VP150;QS8;Hsu VTF3-MK4 sub

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#356251 - 10/06/11 12:35 PM Re: disappointed in shipping speed [Re: agentfox1942]
agentfox1942 Offline
old hand

Registered: 02/15/07
Posts: 84
Loc: Hagerstown, Maryland
Holy voice coil, Batman. I guess things do get better. I just checked the tracking info from Fed Ex and now they are showing delivery of 7 Oct. Awesome. I guess the motorcycle trek is on the back burner for now. Hopefully the tracking and expected delivery date are correct.
_________________________
M22v3;VP150;QS8;Hsu VTF3-MK4 sub

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#356253 - 10/06/11 12:38 PM Re: disappointed in shipping speed [Re: nickbuol]
Argon Offline
connoisseur

Registered: 07/24/04
Posts: 1443
Loc: Oak Ridge, NC
I'm with Nick. I have been in Distribution - it is normally the folks that have never had to execute that do the majority of complaining.
_________________________
"A fanatic is someone who can't change his mind and won't change the subject" Churchill

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#356256 - 10/06/11 12:46 PM Re: disappointed in shipping speed [Re: Argon]
SirQuack Offline
shareholder in the making

Registered: 01/29/04
Posts: 13311
Loc: Iowa
hmmmm, imagine that.
_________________________
M80s-VP180-QS8s-EP600-2xEP350 Denon3808 Outlaw7700
M22-OWM22-VP100-Denon2805
Audio Nirvana

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#356271 - 10/06/11 02:30 PM Re: disappointed in shipping speed [Re: SirQuack]
CV Offline
Founder, Axiom Upgrade Club
shareholder in the making

Registered: 07/20/06
Posts: 11056
Loc: Richland, WA, USA
Part of my problem is that they spoiled me when I first started ordering my Axioms. I would order at like 10 am on a paycheck day, and they would end up shipping the same day. That's 1 pm their time that they received the order. That was my first several orders. With my last several orders, it has become an exercise in patience in comparison. This is magnified because I'm still used to a fast processing time since I do the majority of my online shopping at Amazon.com. Not everyone who works in distribution needs multiple days to fulfill an order is all I'm saying.
_________________________
SuperGrand UltraDeluxe (Plus Extra More)

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#356278 - 10/06/11 03:46 PM Re: disappointed in shipping speed [Re: agentfox1942]
nickbuol Offline
connoisseur

Registered: 09/16/04
Posts: 4333
Loc: Marion, IA
Originally Posted By: agentfox1942
Holy voice coil, Batman.


LOL. Thanks for the chuckle.

Yea, it is like sitting up waiting for Santa to arrive hoping that you get some cool Legos and not a box of underwear and socks.

Very exciting while wondering of the possibilities...
_________________________
http://ht.buol.us
M60s, VP180, VP150, QS8s, SVS 20-39PCi, HTPC, JVC RS45, Onkyo TX-NR709, Shakers

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