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#356333 - 10/07/11 07:47 AM Re: disappointed in shipping speed [Re: CV]
Argon Offline
connoisseur

Registered: 07/24/04
Posts: 1443
Loc: Oak Ridge, NC
I hear you, CV - but Amazon is a distributor - not a manufacturer for the most part. That is how they make their money. You expect service above and beyond or else a crowd like this forum group would gravitate elsewhere.

Axiom is a manufacturer making an excellent product at an affordable price - that is how they make money. Having said that, no one should ever stop striving for continuous improvement.....
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"A fanatic is someone who can't change his mind and won't change the subject" Churchill

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#356342 - 10/07/11 02:19 PM Re: disappointed in shipping speed [Re: Argon]
CV Offline
Founder, Axiom Upgrade Club
shareholder in the making

Registered: 07/20/06
Posts: 11273
Loc: Richland, WA, USA
I can appreciate this difference, but it still doesn't explain why they used to be faster. I still think the products are worth the wait, but yeah, it's definitely a talking point when mentioning a company to someone else. Turnaround time in order processing and customer service inquiries is a pretty big deal for some people, perhaps magnified when it's an internet-based company.

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#356346 - 10/07/11 02:43 PM Re: disappointed in shipping speed [Re: CV]
CatBrat Offline
axiomite

Registered: 08/05/09
Posts: 5932
Loc: Milky Way Galaxy
If I were a guesser... I'd guess that they had to cut costs and whatever they did... caused this extra long wait... I guess.

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#356412 - 10/09/11 12:03 AM Re: disappointed in shipping speed [Re: CatBrat]
Argon Offline
connoisseur

Registered: 07/24/04
Posts: 1443
Loc: Oak Ridge, NC
On the weekends, I do a serious data dump and don't think about distribution! My number one daughter got married last week and that took all my energy.
_________________________
"A fanatic is someone who can't change his mind and won't change the subject" Churchill

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#356416 - 10/09/11 08:03 AM Re: disappointed in shipping speed [Re: Argon]
Ken.C Offline
shareholder in the making

Registered: 05/03/03
Posts: 17809
Loc: NoVA
Congrats!
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I am the Doctor, and THIS... is my SPOON!

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#356421 - 10/09/11 11:31 AM Re: disappointed in shipping speed [Re: agentfox1942]
chesseroo Offline
connoisseur

Registered: 05/13/02
Posts: 4855
Loc: western canada
Originally Posted By: agentfox1942
I know this is none of Axiom's fault, but it all creates frustration and eats into the 30-days trail.

You are assuming the 30d trial begins from the day you bought the speakers. I would expect Axiom would allow 30d from when they were received. That information is easily provided to Axiom with a tracking slip once the products arrive.

I can't speak for Axiom, but i would be surprised, and personally disappointed, if they didn't honour a 30d trial starting from the day a customer actually received their products.
_________________________
"Those who preach the myths of audio are ignorant of truth."

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#356430 - 10/09/11 01:31 PM Re: disappointed in shipping speed [Re: chesseroo]
alan Offline
connoisseur

Registered: 01/29/02
Posts: 3191
Loc: Toronto/New York/Dwight
Chesseroo, you're correct. The 30-day trial begins when the speakers are received by the customer.

Cheers,
Alan
_________________________
Alan Lofft,
Axiom Resident Expert

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#356431 - 10/09/11 01:35 PM Re: disappointed in shipping speed [Re: alan]
SirQuack Offline
shareholder in the making

Registered: 01/29/04
Posts: 13344
Loc: Iowa
Exactly, this is how bad rumors start.
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M80s-VP180-QS8s-EP600-2xEP350 Denon3808 Outlaw7700
M22-OWM22-VP100-Denon2805
Audio Nirvana

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#356435 - 10/09/11 03:22 PM Re: disappointed in shipping speed [Re: SirQuack]
chesseroo Offline
connoisseur

Registered: 05/13/02
Posts: 4855
Loc: western canada
Good rumours start like this:

I heard Alan's hair is growing back. These days he looks like Fabio.
He needs to change his avatar.
_________________________
"Those who preach the myths of audio are ignorant of truth."

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#356647 - 10/15/11 02:06 AM Re: disappointed in shipping speed [Re: chesseroo]
jakewash Offline
shareholder in the making

Registered: 12/26/03
Posts: 10400
Loc: Calgary, Alberta
or is it Alan's hair is growing on his back?
_________________________
Jason
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