I hear you, CV - but Amazon is a distributor - not a manufacturer for the most part. That is how they make their money. You expect service above and beyond or else a crowd like this forum group would gravitate elsewhere.

Axiom is a manufacturer making an excellent product at an affordable price - that is how they make money. Having said that, no one should ever stop striving for continuous improvement.....

I can appreciate this difference, but it still doesn't explain why they used to be faster. I still think the products are worth the wait, but yeah, it's definitely a talking point when mentioning a company to someone else. Turnaround time in order processing and customer service inquiries is a pretty big deal for some people, perhaps magnified when it's an internet-based company.

If I were a guesser... I'd guess that they had to cut costs and whatever they did... caused this extra long wait... I guess.

On the weekends, I do a serious data dump and don't think about distribution! My number one daughter got married last week and that took all my energy.

Congrats!

You are assuming the 30d trial begins from the day you bought the speakers. I would expect Axiom would allow 30d from when they were received. That information is easily provided to Axiom with a tracking slip once the products arrive.

I can't speak for Axiom, but i would be surprised, and personally disappointed, if they didn't honour a 30d trial starting from the day a customer actually received their products.

Chesseroo, you're correct. The 30-day trial begins when the speakers are received by the customer.

Cheers,
Alan

Exactly, this is how bad rumors start.

Good rumours start like this:

I heard Alan's hair is growing back. These days he looks like Fabio.
He needs to change his avatar.

or is it Alan's hair is growing on his back?