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#382475 - 09/05/12 09:24 AM Well, I got my replacement VP180 woofers, sort of
VoicOfReason Offline
old hand

Registered: 04/19/12
Posts: 78
Loc: Northwest Arkansas
Both my VP180 woofers went out at once when not in use. Strange enough as that is, Axiom sent out some replacements. Good news. Took longer to get than they said they would. Minor gripe. What I got were woofers with wire terminals that don't match up at all with the actual VP180 woofers. And, the foam ring on one was broken before being taken out of the package.

I love the performance of the speakers but is this typical Axiom service???

Images (not formatting correctly in the forum, just click link):
[img:center]https://sites.google.com/site/wpftemp/_/rsrc/1346850815045/home/3.JPG?height=240&width=320[/img]

[img:center]https://sites.google.com/site/wpftemp/_/rsrc/1346850790405/home/2.jpg?height=240&width=320[/img]

[img:center]https://sites.google.com/site/wpftemp/_/rsrc/1346850763748/home/1.JPG?height=240&width=320[/img]


Edited by VoicOfReason (09/05/12 09:24 AM)
_________________________
Epson 8350 * Denon 4311CI * XPA-5 * M80/VP180 * 2 QS8's+M2v3-DSX * SVS PC13-Ultra ** Buttkicker LFE

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#382479 - 09/05/12 10:56 AM Re: Well, I got my replacement VP180 woofers, sort of [Re: VoicOfReason]
nickbuol Offline
connoisseur

Registered: 09/16/04
Posts: 4333
Loc: Marion, IA
That is SO odd... Did you call them up and talk to them about it? It seems so unlike them for service since people RAVE about how wonderful the Axiom service is.

I would be frustrated too.
_________________________
http://ht.buol.us
M60s, VP180, VP150, QS8s, SVS 20-39PCi, HTPC, JVC RS45, Onkyo TX-NR709, Shakers

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#382480 - 09/05/12 10:59 AM Re: Well, I got my replacement VP180 woofers, sort of [Re: VoicOfReason]
cb919 Offline
connoisseur

Registered: 02/17/09
Posts: 1041
Loc: Ottawa, Canada
That's frustrating. Most of us have good experience with Axiom support, but sometimes stuff happens I guess.... I would call them, perhaps suggest a complete speaker swap out instead of messing around with parts replacements?
_________________________
Dan
In/On Wall 500 w M2 Center Channel

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#382481 - 09/05/12 12:15 PM Re: Well, I got my replacement VP180 woofers, sort of [Re: VoicOfReason]
solarrdadd Offline
local

Registered: 05/04/10
Posts: 274
Loc: Alexandria, VA
no, it's not typical of customer service with axiom. everyone makes mistakes. having said that, rather than write this post you should have contacted axiom via telephone (email, but phone is better) and talk with them. then after dealing with them you should have created this thread about how it's being handled.

i have had to send back a vp180v3 speaker (they sent me the wrong one) and a woofer from a m2v3. dealt with them over the phone, they had the speaker to me in 2 days and the woofer to me in 3.

commented on this in a thread after dealing with them. so, you should call them (you didnt' mention that you did so we are gathering that you didn't) and see what they have to say. if you did already call them (not mentioning it in your post) let us know how that went.

i have never had a problem with customer service from axiom, ever.

please keep us posted.
_________________________
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#382484 - 09/05/12 01:28 PM Re: Well, I got my replacement VP180 woofers, sort of [Re: VoicOfReason]
tomtuttle Offline
axiomite

Registered: 06/20/03
Posts: 8135
Loc: Tacoma
+1 for solarrdadd! smile
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#382487 - 09/05/12 02:02 PM Re: Well, I got my replacement VP180 woofers, sort of [Re: VoicOfReason]
Boltron Offline
veteran

Registered: 11/18/11
Posts: 166
Loc: Toronto
For what it's worth... My experience with support has been very good. A while back I had an issue with my EP500 sub (I had it for a few months), they sent me a replacement within a week. Problem solved. Recently I contacted them regarding a pretty big upgrade, Brent worked out an awesome deal for me.
_________________________
--For every expert, there is an equal and opposite expert.

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#382492 - 09/05/12 03:16 PM Re: Well, I got my replacement VP180 woofers, sort of [Re: Boltron]
J. B. Online   content
connoisseur

Registered: 01/19/11
Posts: 1237
Loc: Quebec, Canada
When i received my M80's, one mid range did not work, it made a scratching noise when pushing the cone.
3 days later the new one was at my door.
_________________________
See:http://www.blu-ray.com/community/gallery.php?member=Gelli
or: Axiom Gallery

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#382493 - 09/05/12 03:40 PM Re: Well, I got my replacement VP180 woofers, sort of [Re: VoicOfReason]
Socketman Offline
connoisseur

Registered: 07/12/09
Posts: 1005
Loc: Whitehorse YT
Just luck of the draw man. I live in the yukon and they get stuff to me in 2 days. Not sure why those drivers are like that. I bought a few from them for a project and they were the same as all the others. Also , the foam surround is just a gasket so thats no biggy and as for the terminal i could easily work with that and not have said a thing.
_________________________
DOG is GOD spelled backwards.

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#382494 - 09/05/12 03:52 PM Re: Well, I got my replacement VP180 woofers, sort of [Re: solarrdadd]
VoicOfReason Offline
old hand

Registered: 04/19/12
Posts: 78
Loc: Northwest Arkansas
I did contact them first. Still waiting. I don't think it's wrong to post my experience on this forum. If they make things right, I'll post what they did. Fair enough?
_________________________
Epson 8350 * Denon 4311CI * XPA-5 * M80/VP180 * 2 QS8's+M2v3-DSX * SVS PC13-Ultra ** Buttkicker LFE

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#382495 - 09/05/12 04:18 PM Re: Well, I got my replacement VP180 woofers, sort of [Re: VoicOfReason]
VoicOfReason Offline
old hand

Registered: 04/19/12
Posts: 78
Loc: Northwest Arkansas
OK. They called while I was gone. They thought the speaker might have a crossover problem, so I did the 9V battery test. Yep, woofer's a just bad. Going to get an adapter in the mail from them. Sounds like pretty quickly. So far, so good.

You have to understand, it's just kind of a string of minor disappointments I've had. Really not upset, just disappointed.

- Woofer deformed a bit on my M80's
- Woofers went kaput (both of them) on my VP180
- Shipping slower than I was told
- Foam ring broken
- Terminals wrong fit

Plus, I'm spoiled from using Amazon Prime too much. Everything comes so darn quickly with them (free 2-day).

I do love my Axiom speakers, though!
_________________________
Epson 8350 * Denon 4311CI * XPA-5 * M80/VP180 * 2 QS8's+M2v3-DSX * SVS PC13-Ultra ** Buttkicker LFE

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