I agree with you there Doug.
After a certain price point, one would expect some superb customer service and strongly performing equipment.
However, my 13 month old Maytag washer (just below their top of the line Neptune series) crapped out. It is just past the 1 year warranty for labour so it just cost me $110 for repairs (parts were free). Took nearly two weeks to get a guy to my house due to their tight schedule.
Do you know what its like to recycle your clothes for 2 weeks?
Ya, its frustrating.
By the by, the cable in my washer was 22 ga lamp cord.
"Those who preach the myths of audio are ignorant of truth. Research begets reality."