You folks have to be one of the most professional businesses I've ever dealt with...such rapid response, simply unbelievable! I know your speakers are fabulous -- this is not my first order -- but your customer service is second to none!
Thanks again,
Keith A., WA
I want to take this opportunity to report that I am totally thrilled with my Axiom speakers. I have never purchased speakers without listening to them first, but I am glad I took this leap of faith. Your speakers sound and look superb. Be assured that I will proudly recommend them to my friends, colleagues and family.
Thank you once more for an outstanding product, and an impeccable service.
Best regards from a fellow Canadian living in California :)
Daniel R., CA
Besides the quality product that Axiom produces, the buying experience has been a real pleasure. Delivery was prompt and the order status notifications were excellent. I was never left wondering what was happening.
Thanks to your whole team!
Konrad Weinstock , IBM
I had a pair of M22s for about 2 years and recently upgraded to M60s from the FO. In between I had purchased a pair of M50s. Loved them all and wished I could have kept all 3 pair. First, customer service--In my role as director of training & QC for a huge commercial construction company, I am probably extreme when it comes to what I expect in customer service. I preach this every day to our employees and I expect it but usually don't receive it wherever I go. Not with Axiom Audio. Once again, you receive a 10/10 for focusing on the needs and issues of your customers. You worked with me, told me to keep the 50s until my 60s were ready from the FO and answered all my questions pertaining to whether or not I should even get the 60s over the 50s. You once again modeled the behaviors that I am challenging our employees to model. You're in business to sell product and make money. But your mi!
ssion is to have happy owners who love their speakers!! We do!! What can I say about the 60s that hasn't already been said? Probably nothing. I sit in wonderment sometimes that I get as excited over a set of speakers as I do over the 60s. But I do!!! and so does my wife. And she really doesn't even care. Or at least didn't until we got our first pair of Axioms when we got the M22s. Ya'll are great and your product is exceptional!! Thanks for giving me another benchmark to use for quality products and quality customer service.
Charles M., NY
I just wanted to thank you for an outstanding ordering experience tonight.
It amazed me that even the Axiom Resident Expert is on the phone
answering questions and taking orders. The politeness and friendliness you showed me
tonight will not be forgotten, and if this is any indication of the detail
and quality that goes into Axiom's products, I can see another happy
customer in the future.You and others at Axiom have answered all my questions and gone above and beyond my expectations as far as customer service is concerned. I had fun fighting the packing material yesterday (those staples take a bit to get out :)), I've only unpacked two of my speakers so far, and the m60 is BIG! I love the charcoal smoke finish.
Thank you once again.
Kindest regards, Sean M., OH

You guys are really the epitome of how a company should be run. You never fail to impress me. Thank you again for the incredible help as well as the unreal sound. Best,
Kevin S., PA

Thanks again for top notch service. I love you folks!
Doug P., MN
The Speaker came today. You guys are incredible. I can’t wait till I get a real job and can afford your bigger systems.
Kore D., KY

Thanks for everything over there. You definately take a lot of the apprehension out of internet only dealings by having the customer service to back up the product.
Erik B., NY
My name is Larry and I just spoke to you from south Fla. and wanted to thank you for your time and frankness. If others in the Axiom family are as objective and downright nice as you I will have found a gem of a company to do business with. Talk to you soon!
Larry., FL

Alan, Thanks very much for the prompt response, and for addressing all my queries so thoroughly on the first shot. It looks like M60ti’s and QS8’s for me. I’ll call for finish samples and thanks again.
Geoffrey B., NC

Noreen: The only way you could be faster in getting the product I want into my hands is if you shipped it before I even thought of buying it. My order was placed yesterday, and it was received this morning. In fact, I received your speakers before the charge has even shown up on my credit card (if only we could keep it that way). Although I have not had a chance to test the product yet, all looks to be in good order. Thank you for the prompt and courteous service.
Ross M., ON

Hello Sir...
I recieved the speaker last week...I came really nicely packed...I have not use the speakers because I am moving back to Korea and I am taking them with me but I heard so much about your speakers from my audio freak friends...I am very exicited about it...I just want to thank you for changing my experice in buying something online...I never had good experience buying something online...but with you it was surprisingly beautiful experience...I just want to thank you and I will enjoy this speakers...I won't forget to tell my friends about it... Sincerly Wonsuk Lee, CA
Director @Bobble Head Factory Film
I'd just like to compliment the crew at Axiom on their website; it's well-laid-out, useful, informative, and the word choice and phrasing is warm, respectful, and inviting. I just ordered my pair of M22s today and I already feel well-taken care of. Cheers,
Mike J., MN

Yes it arrived yesterday. I would like to thank you guys for your prompt responses and your quick delivery. You definitely get an A+ for customer service. Keep up the good work! -Michael S., IL

It's absolutely FABULOUS! One of the boxes was really damaged on the outside but I was amazed to find the speaker wasn't even scratched due to the inner box packing. Great job and I didn't expect to receive them so quickly. Kudos to you guys. I'll definitely recommend your products and company! Regards,
George O.

I just wanted to thank you for the very fast shipping: the speakers arrived safely two days later, as scheduled. Yesterday I hooked them up to my new cd player and amp and I was astounded by the quality of the sound. Not only do the sound great and look great, but the price represents excellent value.
Best wishes,
Nick T., MO

Just want to say thanks! I was amazed by how quickly the order arrived
and how great the speakers look!
I can't wait to get them hooked up and listened to, but that will have to wait a little while until the theatre room is complete... ;-(
Randy B., AB

This purchase was my first large purchase via the internet. All the great postings I saw on your forum about service, about the speakers themselves, and the professional reviews lead me to take the chance and I am so happy I did. I am now the proud and boastful owner of the best speakers I have ever owned.
I have a younger brother who is a budding speaker-head and you can be sure he will be hearing your speakers.
Thank you so much for the wonderful customer service you provided, the amazing speakers you obviously care so much about, and the great experience I have had thus far with Axiom. Please offer my thanks to each person in your organization who was a part of making and sending me my new speakers.
Sincerely, James R., CA
That is one of the most efficent orders I have ever had.
4 days from placement of order to delivery in another continent is outstanding!
I will let you know how I get on.
Regards
Justin H., England

I've waited a couple weeks before sending any feedback to formulate an opinion about my new Axiom speaker system. At this point, I think it's fair to share with Axiom and their prospective customers not only my opinion about Axiom loudspeakers, but also my opinion about the complete Axiom experience.
I decided to investigate Axiom speakers after reading many favorable reviews. I first visited Axiom's website and was pleased to discover that it was a well organized professionally designed web page. Much better than many of your competitors. The web page was so easy to use and full of information I felt comfortable enough with Axiom to take advantage of their 30 day guarantee.
While I was placing my order on line for the Axiom M80ti, M40ti and VP150 I was pleasantly surprised to see a home theatre discount applied to my order.
Automatically getting a discount from a company when I've already made the decision to buy tells me that they are not only interested in the immediate purchase, but rather obtaining a customer for life. Quite a service testimony about the company you've chosen to do business with.
After completing my order on-line, I was concerned about the shipping of my order because I was going on vacation. I placed a call to Axiom and asked about their shipping policy. Once again I was pleasantly surprised to find out that Axiom ships their products FedEx second day air. I asked for my order to be shipped on a specific date and my request was met with no difficulties.
I received my order after returning from vacation on the day promised. At this point, Axiom continued to impress me with their packaging. The speakers are double boxed with generous amounts of packaging material to prevent any possible damage.
After connecting my speaker system, I was anxious to hear how they compared to my Magnepan 1.4s. The Axiom M80ti speakers surprised me with what I call their soundstage presence, filling the entire room full of music instead of hearing sound coming from boxes. This is a characteristic of the Magnepans I enjoyed so much. This is a tribute to the mid and high range capabilities of the M80tis. I'm also impressed with the quality of low and mid bass, especially since it's being delivered from two 6.5 inch cones. In fact, I turned off my sub to listen to the M80ti bass and depending on the audio track, I notice little bass improvement with having the sub on. To keep it short, the M80tis do so many things well, I don't feel justified in wasting my listening time trying to uncover short falls. They are such a bargain, I almost wish Axiom offered larger more expensive speakers. Be sure and offer me a trade in program once they're developed!
Thanks for a great customer and musical experience.
Gary
Reno., NV

I am already impressed with Axiom. I have only ever heard great things about your customer service and how you go above and beyond normal business practices to make your customers happy. I really do appreciate you doing this.
From the friendliness of the techs on the phone and then this email, you've won my business for many years to come. If you ever need someone to give Axiom comments/quotes on customer service or product quality please feel free to contact me. It has been a true pleasure to do business with Axiom, I will be recommending you to all of my friends and I'm sure I'll be returning sometime later this year to upgrade to QS-8's.
Thank you once again, keep up the great work!
Best regards,
Jeff W., DE
I discovered your webpage, just a couple of days ago, & have since been giving serious thought to the Millennia M40ti tower. I'm writing to say how much I've enjoyed your forum section. It seems particularly well-balanced & comprised of intelligent, level-headed, and knowledgeable participants. I even acquired a password... a first, for me!
TLS, ID

I would like to take this opportunity to thank you all for your business.You are AMAZING!
I am at work now, and THEY are waiting for me at home, can you imagine!...
Thank you again!
Merry Christmas and a very Happy New Year to all of you and your families!
Regards, Octavian S., ON
Thanks. I heard of your 4 star service on audioreview.com, so nice to see you live up to it (and I will be sure to leave a good review too -- not like you need any more!).
Arlo D., NY

Exceptional customer service reputation is one of the reasons I took the chance on purchasing your speakers without ever hearing them! I will recommend your product and company to all who will listen.
Kevin C., KY

I am very pleased with the performance of my new speakers. The delivery was quick and without problem. I also appreciated the customer contact.
Thanks for a great buying experience.
Rodger G., ON

I just had to thank you for the great service you have provided. You're quick response is much appreciated. You have a great product and even better customer service. I look forward to doing business with you in the near future.
Carl D., MA

I just want to write back and express my appreciation to all of the staff at Axiom for thier diligence and professionalism. It is nice in this day and age to find companies out there still that retain customer satisfaction as their utmost priority. The value of your products are great to begin with and the fact that 2nd day air is included in the price is unbelievable.
I would not hesitate to recommend your company to any prospective buyer who is looking for a great system at a budget system price, or any price point for that matter. Sincerely, Travis S., MT

I just got off the phone with Joe. Even though you guys were closed, he took my order anyway; what a dedicated man. There's a big time difference b/t you guys and I; I'm overseas right now, returning next month. I had no idea it was 2315 hours at your location...it was 0915 here...it's easy to lose track of time. Joe was very helpful, answering my questions and taking my order. Please relay my thanks to him.
Mike D., USAF

Thank you very much for the detailed response! I've heard such good things about Axiom's reputation of fantastic speakers and fantastic customer service, I was curious as to what kind of reply I'd get.
Thanks so much,
Peter C., IL

Just started setup. Speakers are beautiful and sound great.
Thanks so much. The customer service and support has been nothing short of perfect. Kristopher I., TX
Thanks - they sound great! I wanted to tell you that your customer support was excellent and very helpful in taking care of my order.
Chris H., CA

I want to let you and the folks at Axiom know how much I have enjoyed dealing with your company. The helpful staff, prompt shipping, and wonderful product all came together to make this a really enjoyable experience. Axiom is one company I will highly recommend when asked. I have not had the opportunity to audition your speaker line, but I can say without hesitation, that your cables are of the highest quality, both in materials and workmanship. Your continued communications throughout the process are a welcome change in the usual way internet e-tailers do business.
Please feel free distribute this correspondence to your other team members or use it in any other way you see fit.
Thank you,
Eric B., IL

Thanks for all the fantastic customer service - you are all the best! I am active on many home theater forums and I am singing your praises -
Customer service is THE most important aspect of any business - at times the little extra expense required to provide it more than pays for itself as a result of the referrals it generates - I hope I can serve to further validate that point. Best regards -
Mark T., IL
Just to let you know, I have ordered a TON of goods over the internet. In fact, I have filled two containers for shipment to a home I am building in
Panama. The buying experience with your company has certainly been the
most efficient and satisfying of all. Thanks again,
Larry K., FL

Noreen, you and all the fine people of Axiom are just the BEST! You always reply quickly and fully, and make your client's purchase experience so pleasant and productive. Many thanks for your help.
Charlie F., NJ

Hey thanks for the great service. Recommendations are in order!
Randy A., AB

Your customer support is as fantastic as your products; Axiom Audio is probably my favorite company in North America.
Adam H., MA

Thanks again. I really want you to know that this kind of service and more
than that, your attention, is something that is INVALUABLE and I will
remember that when I need more items in the future. I can assure you that I
will in fact recommend your company to others as well. The speakers are
awesome and I must admit that your approach has been totally refreshing!
Sincerely,
Igal F., MD

Thanks, Amie! It's unbelievable the level of professionalism, customer service, and quality that you and your staff provides. That's incredibly rare in today's business world... Thanks again,
Jason F., GA

We're very excited. Thanks so much for the super fast service and attention.
David C., NY

Just to let you know that the shipment arrived late yesterday afternoon. (3 days from Canada to Africa and then 5 days to get to me from Johannesburg---600 miles! That's Africa for you)
It's been a bit of a mission for both of us regarding invoices and shipping etc. and thankfully your last invoice satisfied the authorities here after some heated arguments.
All's well that ends well and not even having heard the system yet, I am totally confident that these speakers will surpass all my expectations. I would like to congratulate you and the team for the outstanding workmanship, attention to detail & finishes---------really top class!
Thank you again for all your help and cooperation.
Happy and satisfied,
Laurence L., South Africa

I just got back from work and I was telling to my co-workers about your products and how great the service. I really appreciate your kindness. Keep up the good work!Thanks alot...
Noel C., MI
Yes, the speakers were delivered...in record time I might add. I am giving them to my husband for Christmas....he loves to listen to music ... Thanks.
Linda L., MN
Thank you! I'm looking forward to these speakers. Thanks also for a great buying experience. Will definitely recommend to others I know.
David V., NM
Thank you Amie, I'm enjoying the system already. Please thank everyone at Axiom for me too, you guys are the best!
Michael L., NV

Thank you very much!
Yes, everything was delivered sooner than expected.
We are extremely happy with your Company and always recommend your speakers to many other people.
Thank you so much for your help. :)
Hope all is well and Happy Holidays!Sincerely,
Bridget and David L., OH

The speakers arrived in great shape! Thanks for getting here so quickly. I want to compliment you and your company for such incredible speakers and wonderful customer service. Again, thanks. Sincerely,
John V., TX
Thanks for the kind support. It's a Christmas gift to my father: I'm sure he'll love it.
Christopher O., IN
Thanks so much for the quick delivery - I couldn't believe how fast the order arrived! Unfortunately my receiver I ordered wasn't quite as prompt... :(
Hopefully it will arrive soon so that I can try it out soon. Thanks again,
Ryan S., NC

Thanks again for your help and persistence. You have another happy customer!
Cliff H., MI

Amie: I just wanted to let you know the speakers sound great! I also want to
commend you on the fast delivery time. I was amazed at how quickly they arrived. Great doing business with you. Many thanks!
John S., MN

Your service and product are the greatest, just like with my last order.
Your excellent communications are appreciated.
You clearly outshine most other consumer products firms who have cut services in their attempt to save money. Axiom seems to have accomplished low cost without losing customer focus. Good job.
Best regards,
Keith G., WA
My new AV receiver has not arrived yet, so have not had the chance to the center channel, But I was blown over by the prompt delivery. Ordered on Monday and it was on my door step Tuesday afternoon!!!!!!.
Roger P., WA
I am very pleased with the quality of your service and can't wait to fire up the new speakers.
Bob V., TX
Thank you. I think the only one happier that the speakers were delivered was the Fed Ex guy who was thrilled that I was at home... (after he had already unloaded two 146 pound packages)... to sign for the delivery! They are a Christmas present for my son, who will also be thrilled, I am sure. I was going to wish you Happy Thanksgiving but then I remembered you already celebrated that back in October!
Thanks for the excellent service and your outstanding PR work.
John M., MD
Thank you! BTW, customer service, sales, and everybody else at Axiom is great! Axiom Audio's website is very, very helpful with the archives and forums. I defintely will be recommending Axiom Audio to other as well.
Foung V., CA
Can I just say that the service I have recieved is excellent. Customer service was excellent (Noreen was very helpfull) and the speed of delivery was also impressive. I would recommend your company to anyone. I have not yet installed the brackets but I am sure they will be fine.
Thanks again
Mathew S., UK
The boxes have arrived! Haven't opened them yet but will in the next day or two.
I must say, everything I have experienced so far is in line with what I have read about Axiom's keen focus on customer service. Every step of the purchase and delivery was well communicated and actually delivered ahead of my expectations. It's very refreshing to purchase online with a company that delivers on its commitments. It's no wonder you have such a loyal following with your customers!!
Thanks and keep up the great service!
Jim K., NY

Thanks for the quick notification. I have read so many great things about your company, your speakers and you! In my experience so far, you have all lived up this stellar reputation. I look forward to receiving and enjoying my new speakers.All the best,
Kevin B., DE

Yes, the order was received and I must say much sooner than I expected, thanks for your promt service.
Ricky N., IL

Got the grilles and thank you very much. I apologize for not responding to you sooner. I regularly visit audioreview.com to see the feedback on your company. Nearly every review lauds your customer service, and rightfully so. I just wanted to take the time to say thank you and job well done.
Kurk D., IL

Thanks for keeping me informed on my order. I am moving into a new house and haven't been able to enjoy them yet and I am getting
inpatient:) One of the reasons I went with Axiom is the reputation of superb customer service, and you have just reiterated that point.
Thanks again.
Kevin C., KY

As expected(after reading the message board for almost two years), the best customer service!
Thanks !
Octavian S., ON
Delivered right on time, speakers sound great. No disappointments with your company every time. A refreshing change......... Thanks
Jon C., CA

FANTASTIC! The speakers sound awesome, the communication from Axiom regarding the order was timley and professional, and the delivery was fast and without incident! You've been a true pleasure to do business with. I am so glad I discovered you during my internet researching process.
A happy audio enthusiast,
Jon S., WA

YEA...I got it before the tracking number.EXCELLENT
Mark M., OH
Thanks Amie, you guys are awesome!
We missed the first delivery this morning but Fedex is supposed to come around again later today. So that will be a 1 day delivery time, incredible.
I very much appreciate you folks making the effort get some of the items to me as soon as you could. You folks definitely follow through on your word and I greatly appreciate that. I'm really looking forward to hearing the Axiom sound this evening...
Just wanted to say thanks,
Mike W., BC

I work at GE Aircraft Engines and have worked in technical product support and commercial customer support with airlines all over the world. Your customer support is excellent, I really appreciate the quick resolution and communications (e-mail). I'm glad to have chosen Axiom and would highly recommend Axiom to others. Best regards,
Dean A., OH
Thanks very much Amie! I'll actually be connecting and testing the speakers tomorrow and let your staff know if I experience any difficulties. However, I certainly don't anticipate any problems and want to sincerely thank you and your fellow Axiom staff for providing absolutely exemplerary service.
This has been by far the most efficient and pleasant online buying experience I've ever had and will strongly recommend your products to all my friends and colleagues.
Cheers and stay warm up in northern Ontario!
Aaron R., CA

Your company has been a pleasure to do business with so far. I'm sure your customer service is only exceeded by the quality of the speakers.
Adam P., NJ

Thanks for all your help. You have an excellent product and really great service. It was nice doing business with you.
Leonard H., OK
Love your quick (and free) shipping. I'm loving my axiom setup. I'm in audio heaven.
Todd K., IN
You guys are wonderful. I am so impressed by your commitment to excellent service. It is a pleasure dealing with you. Thanks JC. You have great weekend too.
Dale F., CT

Wow! I placed this order yesterday at around 12:00 p.m. and the speakers got here today just over 24 hours later. And in the middle of a tropical storm, no less!!! Amazing. Too bad I don't have power at my apartment yet, due to storm Jeanne. I can't wait to test drive these speakers. If they sound anywhere near as amazing as your customer service has been, I'm ready to get blown away.
Great job! And thanks a lot!!!
Jorge R., PR

Yes, I received them very promptly on Friday in just two days since purchasing. They are beautiful. Tomorrow I should have my receive delivered, and will enjoy the speakers then. Can't wait. Thanks for the care.
Sergei K., DE

Please pass along my thanks to Noreen, Amie/Ian and all the folks there.
Your Fast delivery, and beautiful high performance products have exceeded my expectations. Well done all.
Tom W., MI
|