Just wanted to chime in to say I had my first customer service experience with Axiom today and they exceeded my expectations.
I bought a bunch of speakers from them in 2009 including a home theatre setup with QS8s. Recently I've been hearing a bit of distortion in one of the QS8s and some investigation led me to conclude that a part of the voice coil was rubbing against the magnet, which was causing distortion.
A quick call to Axiom this morning and JC (I think) immediately said they would courier a replacement midrange speaker to me and I did not need to return the malfunctioning one. He then explained how to install it once I received it.
Wow.
I wish every company I dealt with was like this.
Just my 2c.
peter
