I agree, one email is not enough of an opportunity to make things right. I will be placing a phone call.
Maybe "astonished" is a little overboard and maybe the "learn to live with it" comment pushed me overboard (in addition to other comments)
Thank you for your input, I do not mean to flame if it appears that way, WUP
I don’t think your reaction to the “Or just live with it……” comment was out of line.
I pay a lot of money (at least to me) for something expecting a certain set of items which had always been available only to get them changed w/o any fanfare I’d be miffed especially if it wasn’t handled to my satisfaction quickly. I’m sure Axiom has all the appropriate disclaimers about things changing but that’s not CS is CYA. When a product/service that has always been offered changes it’s good CS to make prominent note of it for all to see just to avoid this sort of confusion. Maybe it doesn’t make business sense to prominently note you are not longer offering something up front but IMO if you care about your customers you do it.
Not saying Axiom is doing anything intentional to screw with people but this has happened before and in a worse way with the EP500 amp change w/o corresponding update of the pictures. I hope Axiom takes notice and starts to tighten things up. I know of a couple more of these types of things I’ve reported via PM and seen corrected promptly. Perhaps we community members should try to help a little more and report things we see that are wrong or might seem misleading. As I mentioned above I had hoped this sort of vetting was going to be something asked of the customer council if not when noticed we should help out. Smart ass comment to people who at least in their minds feel slighted after dropping a wad of cash for a set of speakers doesn't help the customer or Axiom.
The most helpful post so far was is this one:
My experience has been that Axiom is MUCH better at "phone" than at email. Good people work there.
Cheers,
Dean
