Dana,

I agree - Axiom customer service is second to none. I had to replace my EP500 amp (volume dial disconnected) and when I mentioned that my driver had a slight rattle (which wasn't a loose wire - I checked) they sent me a new driver as well.

BTW - the rattle you hear in the Harmony One remote is the tilt sensor. The rattle is expected. My Harmony 880 does the same.

Bryan