My 880 quit taking a charge - Harmony sent me a new one after about 3 e-mails. I thought the service was reasonable in that they had to feel reasonably sure that I was not scamming them. Axiom, on the other hand is dealing with customers who have come directly to them to purchase their product. It puts Axiom in a better position of trust and they should be reasonably sure they are not being scammed. Eagle Optics is a similar model - they are not selling their own product but most of their business is internet where customers come directly to them to purchase. Their customer service is similar to Axiom - rare in today's world.


"A fanatic is someone who can't change his mind and won't change the subject" Churchill