Razor, when I saw your title, I had to read your post. I too have been waiting for a reply from Debbie about an EP350 amplifier replacement issue for almost two months. I also have copied JC who promised to look into the issue. My order # 10808301 is only for $295.00. I can't imagine how long a person would wait for a larger refund. My next option is a credit card charge back.
Dan