Axiom Home Page Forums General Discussion Advice from Axiom Owners Problem contacting Axiom - repair & return status

I wanted to ask other forum members what their experience has been dealing with Axiom for support. I submitted 3 times follow up inquiries via online submission, and via email, with Axiom about (1) status of repair for ADA1500 under warranty, and (2) status of refund for a pair of M3 speakers that I returned at the end of July.

What turn around time should I expect for repairing 2 of the dead channels on my ADA1500 (under warranty). They received it on August 8th, but have not updated me, nor has Axiom replied to my inquiries.

Also, how long should it take to have Axiom process a refund on a returned pair of unopened M3 speakers. Tracking number via Canada Post shows they received the items back on July 25th. Should I file a claim with PayPal?

In the past, I didn't have any issues with purchasing from Axiom (got some M80s, QS8s - still have those), but on the return (M3) or repair, I'm being ignored by them. I'm disappointed.