Axiom Home Page Forums General Discussion The Water Cooler Are we hurting Axiom?

"Axiom has the best customer service that I have ever experienced, period. Internet or otherwise."


AMEN Brother!!!!
At this time in history, that is a very rare thing.
Very few things in this world piss me off more than BAD CUSTOMER SERVICE!
I was beginning to think good customer service was gone forever, then I purchased from Axiom.
Thanks Ian and Amie.
You have a customer for life because of it.

Rats, now "I" feel bad!!

I already have my "speakers for Life" which means I won't be needing to get any more!!

How can I say "Thanx" if I make no more purchases?

Actually, I do want to upgrade my dining room system, and add speakers in the kitchen; so yeah, I guess I do need to buy more!!

I just won't have the fun of additional research, as I know exactly what I want!!

Oops, don't want to forget the 25th aniversary; there may be something new and fresh in the dining room other than the Wifes' cooking!

Out of curiosity, is there a “reward” for internet base company customer service?

I either own, or am a partner of several businesses, and I would use this company as a model for an internet sales company, were I to go that route.

I only have one suggestion….Amie / Ian, communicate future product development to your audience. You are loosing a ton of business by keeping this information too close.

I bought my Axioms without ever auditioning the speakers first. A pretty bold move to spend $2600+ on speakers and never even know what they sounded like. Since Axiom does not sell its products in retail store for you to get an quick audition, I think Axiom MUST offer this kind of money back garantee. You need to make your customer feel secure about what they are spending your money on. This is the only reason I bought them without hearing them.

It was after reading these boards, that I decided to buy and have been thrilled ever since. I too considered returning my EP350 for the EP500, since the EP500 & EP600 weren't out yet when I first bought. I just decided to stick with the EP350 for awhile.

I won't deny that some may take advantage of their policies, but I bet their customer service is one of the reasons they get new customers and maintain such a loyal fan base.

Heh, that's the same argument people make about Apple...