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experience with FedEx insurance claims?
#119328 12/07/05 04:28 AM
Joined: Oct 2005
Posts: 202
Jinx Offline OP
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ok. i sold my def tech 15" sub, and shipped it insured for 500.00 to winnipeg. well, it showed up smashed apparently. is it very difficult to get a claim? anyone know how long it takes? i called fedex and got the ball rolling, but not sure how long it takes or if they are goin to try to screw me over on this. also, when they do pay me, will i be able to keep the damaged sub? i'd like the driver and amp. tia


Axiom M60Ti Infinity 2000.6 x 4 Infinity RS1 rear Infinity CC200 HSU VTF3 - MKII
Re: experience with FedEx insurance claims?
#119329 12/07/05 04:31 AM
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Posts: 16,437
shareholder in the making
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shareholder in the making
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Can you have the recipient take pictures of the sub as evidence?


I can explain it to you but I can't understand it for you.
Re: experience with FedEx insurance claims?
#119330 12/07/05 02:25 PM
Joined: Feb 2002
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connoisseur
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Did the buyer indicate damaged on the signature spot? IE had the driver there to verify it was damaged?

Re: experience with FedEx insurance claims?
#119331 12/07/05 03:22 PM
Joined: Jul 2005
Posts: 353
devotee
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OH! Don't get me started on claims with FedEx.

Let me start by saying that it will take a long time to get a resolution. Even my local audio shop who shipped a pair of Mirage subwoofers down south had incredible problems. It took them a whole year to get their claim resolved. It took me about 8-9 months.

The key is, make sure you document everything, every phone call, every email, and keep all your paperwork together. You will likely have to talk to about 10 different people and tell them the same story over and over again.

Indeed take photos. If you have "before" photos that will also help.

FedEx will only cover up to the price at which you sold the sub and not including the shipping. They do not cover the replacement cost.

They have time limits within which you have to make the claim and answer all their questions. Keep track of these dates. If you take too long, they will use that as an excuse not to pay the claim.

The bottom line is, keep after them. Never give up. They get rid of a LOT of people by simply sending a "your claim has been denied" letter.

It is VERY slippery up here in Winnipeg. That, in combination with a heavy subwoofer equals "smash". I find that a lot of these guys who handle the packages are "undersized" as well. They really should be hiring ex-linebackers to handle the packages.

Re: experience with FedEx insurance claims?
#119332 12/07/05 04:35 PM
Joined: Apr 2005
Posts: 2,339
B
connoisseur
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In reply to:

Did the buyer indicate damaged on the signature spot? IE had the driver there to verify it was damaged




This is paramount. Without it you will face an uphill battle. With it things should go smoothly. My experience with damaged Fedex shipment was resolved in 60 days. The damaged goods were disposed of by the buyer.

Re: experience with FedEx insurance claims?
#119333 12/07/05 10:48 PM
Joined: Oct 2005
Posts: 202
Jinx Offline OP
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Joined: Oct 2005
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ya. i have before and after damage pictures luckily. i hope this helps with the claim.


Axiom M60Ti Infinity 2000.6 x 4 Infinity RS1 rear Infinity CC200 HSU VTF3 - MKII

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