Axiom Home Page Forums General Discussion Home Theater HELP, My EP500 got damaged!

Scott, after looking at it I'm inclined to go along with those who doubt that this could have been UPS damage. Contact the former owner; take it to a local repair shop.

Hmm...he claims everything was in perfect condition before he shipped it. He also emailed me pics before he shipped off the speakers, sub and back of sub and the knob was intact. I guess I'll wait to hear from UPS and then talk to the seller again. Thanks for everyones help. I'll let you all know how it turns out. Maybe I'm too trusting?? It's sad that I even have to doubt that he's telling the truth. What happened to the good old days?

Scott

It wasn't clear in your posts, was the shipping box damaged?

I seen this post early today and asked my neighbor to take a look, he had two questions:

1) Did the Axiom boxes show any damage in that area.
2) Was the broken piece in the box.

I asked him to look at the pics since he is one of the 6 regional managers for UPS in California.

I'm also waiting to hear about the condition of the exterior of the box like the others. There would have had to be some obvious exterior damage which would have sent up a red flag when it arrived, especially to shear off the knob like that, I'm doubting this was a result of the carrier.

My guess the pictures you saw from the seller were older pictures prior to however he/she damaged the sub. Were you home when they delivered it, and if so, you could have checked the product before the UPS guy left, and refused it right there, but I guess that is water under the bridge right now.

I'm also suprised that Axiom won't at least sell you the part, and then you could probably install it easily? Anybody from Axiom copying this thread?

For a quick fix: Buy or find in your toolbox a very narrow "jewelers" size flat screwdriver that fits within metal part of the control. Use a lighter or torch to heat it up until it can melt the plastic. Using a little pressure melt a slot into the plastic post to about 1/8" (3.5mm) deep. Let it cool. You can now use the screwdriver and the slot you created to adjust the volume.

Secondly, if you want to replace the pot yourself, I would call Axiom and ask for the values on the pot. For example, is it a 500kilo-Ohm or 1 mega-Ohm etc. I would imagine being a volume pot it would be music taper, not linear taper. I would not suggest this unless you are comfortable working around high current electronics. My guess is that there are some pretty high-value capacitors and such in the amp that could ruin your whole day plus the rest of your life if you don't know what you are doing. Any amp repair shop could do it for you at probably a reasonable price (probably the base time rate, .5 hours or an hour).

But please don't let UPS get off too easy. Give 'em some hell the best you can. Don't want them to get more complacent than they already are.

Hi

No the shipping box didn't appear to have major damage. It did look a little beat up but nothing major. Wow this forum is great. Thanks for all your help. UPS did come over today and took pictures of the damage and box. I should know by the end of the week.

Yes the broken piece was in the plastic that the sub was wrapped in. I saw it laying in the plastic after I unwrapped it and I first thought it had just popped off but to my dismay it had broken clean off the sub.

Scott

Hi Thanks for the suggestions. I emailed Axiom asking if they could send me the Pot (I hear they make good pot in Canada I'm waiting to hear back from them. It seems it would be an easy enough part to get. I'm sure this isnt' the first time something like this has happened. My only other concern is that if the box did get dropped I'm wondering if there could be other internal damage to the sub.

Scott

In reply to:

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if they could send me the Pot (I hear they make good pot in Canada

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So...that is what the "P" in EP500/600 stands for.