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#146098 - 08/23/06 01:20 PM A word about Axiom support
akaRadar Offline
regular

Registered: 01/22/04
Posts: 5
A couple of weeks ago my EP350 Sub stopped working. I contacted Axiom by email and gave the info about the sub. The next day I received an email from Axiom support. After a few emails they shipped me a new part for my sub. I was able to install it myself with very little trouble. The sub now sounds good as new.
I wanted to thank Debbie, Alan, Noreen, and whoever else was involved in getting my speaker back in service so quickly, without having to ship the whole sub back.
I'm sure a failure is rare, but if one does occur I think you can count on Axiom for great support.

Thanks,

Bill

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#146099 - 08/23/06 01:31 PM Re: A word about Axiom support [Re: akaRadar]
Sutter Cane Offline
aficionado

Registered: 04/10/04
Posts: 626
Loc: Wichita, KS
Yep, Axiom's customer service rules, as do their speakers!

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#146100 - 08/23/06 01:37 PM Re: A word about Axiom support [Re: akaRadar]
bugbitten Offline
connoisseur

Registered: 04/06/05
Posts: 2339
Loc: Madisonville, KY
I have to say I'm not surprised. Axiom CS continues to shine!

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