 Re: Does Axiom Return emails?
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Joined: Jan 2004
Posts: 13,840 Likes: 13
shareholder in the making
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shareholder in the making
Joined: Jan 2004
Posts: 13,840 Likes: 13 |
I've learned from the best. 
M80s VP180 4xM22ow 4xM3ic EP600 2xEP350
AnthemAVM60 Outlaw7700 EmoA500 Epson5040UB FluanceRT85
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Re: Does Axiom Return emails?
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Joined: Jun 2005
Posts: 1,189
connoisseur
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connoisseur
Joined: Jun 2005
Posts: 1,189 |
Another great flick Peter. In the other thread about the PureAV line conditioners and UPS, it was mentioned that these items are good bling for the theater. I like to think of it as flair for the home theater 
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Re: Does Axiom Return emails?
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Joined: Sep 2004
Posts: 5,422
axiomite
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axiomite
Joined: Sep 2004
Posts: 5,422 |
Quote:
I was one of the people who posted about lack of email response. I can assure you I am not a troll. I am a serious potential customer.
I was puzzled by the lack of response and when I saw someone else had the same problem, I posted so that Axiom management would realize there was a problem. I was trying to be constructive.
Andrea has now posted that they found the problem on their end, so I guess it was worthwhile.
Dan
Like I said in my message, I wasn't calling anyone a troll, just that it is easy to jump to that conclusion under the circumstances. And as someone else mentioned, they do have a phone number to call. Toll free even! Those goofy Canadian's and their toll free number.
Seriously though, society has gotten so "unpersonal" that we all (I am VERY guilty of this too) rely so much on email, when a quick phone call (yup, means that we have to actually talk to someone) would work better and be faster.
Again, I do that all of the time, so I am just as much picking on me as anyone.
Welcome to the boards by the way!
Farewell - June 4, 2020
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Re: Does Axiom Return emails?
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Joined: Mar 2007
Posts: 6
regular
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OP
regular
Joined: Mar 2007
Posts: 6 |
Wow...this thread exploded in the last few days. Rest assured all...I am not a troll, but someone who will most likely buy from Axiom. Sorry I have seem to have disappeared. I've been in my eventual basement (Home Theater) for the past two days priming and painting...so I can buy those Axioms I mentioned above! Just to clear up any possible problem my post stirred up...I sent three emails to 'sales@axiomaudio.com" over 5 days, with no response. I emailed to this address directly from my email client, instead of clicking on it (which opens a database form). Doing so revealed a problem on Axiom's side, which apparently other people were having. Axiom customer support saw the post, contacted me, and I sent them several other test emails until they found and fixed the issue. I don't believe my initial post was derogatory at all: I even gave them the benefit of the doubt. I'm glad I went this route instead of calling. By posting, now myself and many other people who experienced this know the truth...and won't continue to feel ill towards Axiom. So, I hope we're all still friends here, and no one will send me a nasty package to my front doorstep. You know, the one with the Bose lettering all over it. 
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Re: Does Axiom Return emails?
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Joined: Mar 2007
Posts: 6
regular
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OP
regular
Joined: Mar 2007
Posts: 6 |
Hey Dean...thank you for clearing up that I'm a real potential Axiom owner, and not a total troll.
I may not post my questions in the future, but Brent did response via email (answering all my questions) after they fixed the glitch.
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Re: Does Axiom Return emails?
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Joined: Sep 2004
Posts: 5,422
axiomite
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axiomite
Joined: Sep 2004
Posts: 5,422 |
Please DO post your questions.
I think from this post on, we will officially shut down the "Troll thread" and then we can all just move along.
If I have offended someone, I didn't mean to, but was just trying to explain my thoughts about why someone else may have said what they did.
No hard feelings?
Farewell - June 4, 2020
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Re: Does Axiom Return emails?
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Joined: Feb 2004
Posts: 791
aficionado
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aficionado
Joined: Feb 2004
Posts: 791 |
I'm surprised this thread is still alive (I'm not helping though ). I've never had an issue, their customer service and response time have always been first class. I'll keep buying from them as long as the quality of the product and service continue to be top notch. Thank you Axiom!
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