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Yet another thumbs up to Axiom
#167240 05/02/07 01:39 PM
Joined: Aug 2006
Posts: 132
Stymie Offline OP
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Joined: Aug 2006
Posts: 132
As most of you are already aware, Axiom's customer support rocks! I pre-ordered a pair of their new Algonquin outdoor speakers and due to circumstances beyond their control, they haven't shipped yet. They were originally due out in April. So, instead of taking the easy way out and just posting on the forum, Andrea took the time to send me an email explaining the situation. She didn't have to do that. I'm going to go out on a limb and make the assumption that she sent emails to others as well. How many companies out there will take a personal, proactive approach to meeting their customer's needs? Not many. Most companies would wait until you started bugging them about ship dates instead of being proactive about it.

Thanks Andrea!




Re: Yet another thumbs up to Axiom
Stymie #167241 05/02/07 02:38 PM
Joined: Jun 2005
Posts: 1,189
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Yes, agreed. I got an e-mail from Andrea as well. Nice to have it handled this way.


-Dave

M80s VP150 QS8s EP500s
ravenmanor.com/cinema/
Re: Yet another thumbs up to Axiom
dllewel #167242 05/03/07 04:02 AM
Joined: Apr 2005
Posts: 2,339
B
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Me too!


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