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 Re: Axiom Epic 60 or Aperion 633?
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Joined: Dec 2006
Posts: 3,569
connoisseur
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connoisseur
Joined: Dec 2006
Posts: 3,569 |
Brent took my order last December and seemed quite personable and professional to me. This was despite the fact he was actually making an outgoing call and the PBX wires got crossed and he ended up with me and didn‘t realize it for a minute.
I got the impression he’s not the type of guy to line up all his pencils facing the same direction (a good thing IMO) but he entered my order flawlessly including a special request to have the shipment delayed until I got back from overseas.
Seems kind of harsh to judge something by one experience when all the previous ones were great.
3M80 2M22 6QS8 2M2 1EP500 Sony BDP-S590 Panny-7000 Onkyo-3007 Carada-134 Xbox Buttkicker AS-EQ1
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Re: Axiom Epic 60 or Aperion 633?
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Joined: Mar 2007
Posts: 98
old hand
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old hand
Joined: Mar 2007
Posts: 98 |
Tazzer,
How is it that you have been so mistreated by Customer Service. I have had numerous occasions to experience Axiom service and have found the company to be among the best companies I have ever dealt with. If you review previous threads, you will find an overwhelming number of further references to Axiom's service reputation. May I suggest you call back and speak with someone else and see if your questions are answered to your satisfaction.
If the only reason you are advising EricC99 to buy the Aperions is because of your service experience then I would like to say that my experience with Axiom has been fabulous and he should therefore purchase the Axioms.
What he should really do is buy them both, compare,and keep the one he thinks sounds best.
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Re: Axiom Epic 60 or Aperion 633?
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Joined: Jun 2003
Posts: 6,833
axiomite
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axiomite
Joined: Jun 2003
Posts: 6,833 |
Quote:
I got a bonus
Quote:
I own and operate my own Machine Shop my main goal is provide the customer what they want and need.
You gave yourself a bonus?
Rick
"A fear of weapons is a sign of retarded sexual and emotional maturity." Sigmund Freud
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Re: Axiom Epic 60 or Aperion 633?
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Joined: Jan 2007
Posts: 10,490 Likes: 116
shareholder in the making
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shareholder in the making
Joined: Jan 2007
Posts: 10,490 Likes: 116 |
I think framer's advice to try both speaker brands and also to try a different Axiom advisor is a sound one.
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Re: Axiom Epic 60 or Aperion 633?
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Joined: Mar 2001
Posts: 59
buff
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buff
Joined: Mar 2001
Posts: 59 |
Tazzer,
I'm soory that you are disapointed with our correspondence. At Axiom, we make every possible effort to make sure that every customer gets every possible pricing advantage available within the framework of our pricing policies.
As such, we offer 10% off in the factory outlet and an additional 5% off if you order a system from us. Our pricing policies apply equally to all our customers. There isn't another deal available unless you pick your speakers up at the factory and we don't have to ship them to you.
If I have misunderstood your request or if you have other questions, I'm available all day at 1.866.244.8796.
Thank you.
Brent
Brent Tombari
Axiom Audio Expert
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Re: Axiom Epic 60 or Aperion 633?
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Joined: Jul 2006
Posts: 2,102
connoisseur
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connoisseur
Joined: Jul 2006
Posts: 2,102 |
Quote:
You gave yourself a bonus?
Good call Wid...
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Re: Axiom Epic 60 or Aperion 633?
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Joined: Dec 2006
Posts: 6
regular
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regular
Joined: Dec 2006
Posts: 6 |
Quote:
Quote:
You gave yourself a bonus?
Good call Wid...
TO back my statement up, I own a machine shop and we bring in a lot of work from well respective companies. When we go above and beyond to help these companies out they in turn give us bonuses. We happened to recieve a hefty bonus that I split between my entire company and yes I even took some of that, it is called a perk.
Brent thanks for your reply, I however went with with another speaker company as they catered to every questions and request I had made me feel comfortable with my purchase. I wasn't looking for a free ride as it seemed that is what you pointed out I wanted to be assure of my purchase and nothing more.
Now to amend to some of the comments I made, I have no ill will towards Axiom and although I have not heard these speakers I would still tell people to look at them. In my case the other company went above and beyond the same way I run my company.
Best of luck to everyone as I will not be back to this forum but wanted to set a couple things straight.
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